Office & Communications Manager Primrose School of Novi - 3.1 Novi, MI Job Details Full-time $18 - $22 an hour 3 hours ago Benefits Paid holidays Tuition reimbursement Paid time off Snacks provided Food provided Qualifications Office supply management School experience Website maintenance Visitor query response Early childhood education center experience Website management Confidential information handling Office activity coordination Organizing community events Phone communication Team leadership Operations coordination Staff scheduling Greeting customers Client inquiry handling AI tools proficiency Executive administrative support Team scheduling Digital brand management Mail distribution Mid-level Brand representation Advocacy Digital marketing tools Brand advocacy Canva Special events experience Mail management Organizational skills Promotional community events

Full Job Description Benefits:

Bonus based on performance Competitive salary Free food & snacks Free uniforms Paid time off Training & development Tuition assistance

Job Qualifications:

Tech-Forward Execution:

Advanced proficiency in modern digital tools—including generative AI, Canva, social media management (Facebook, Instagram, TikTok), and digital/offline documentation management.

Education & Experience:

Associates or higher education preferred, with proven prior experience in customer service, digital marketing, or administrative roles within an early childcare environment.

Communication & Presence:

Exceptional verbal and written communication skills; naturally warm, approachable, and professional as the front-facing ambassador of the school.

Leadership & Organization:

Strong organizational skills with a demonstrated ability to support leadership, coordinate school and community events, and multitask under pressure.

Discretion:

Ability to handle sensitive and confidential information with absolute discretion.

Job Responsibilities:

Front Desk Stewardship & Communications The Front-Facing Anchor:

Serve as the welcoming face and voice of the school, greeting parents, vendors, and visitors with a professional demeanor.

Call & Inquiry Management:

Professionally manage front desk coverage, answer and direct phone calls, field inquiry calls, and enter all prospect information accurately into the Lead Center.

Office & Tour Support:

Schedule appointments, coordinate meetings for the director, manage incoming/outgoing mail, and assist with tour scheduling and enrollment paperwork.

Advanced Tech & Digital Operations Content & Social Media:

Manage and update the school's digital platforms—including social media channels (FB/IG/TikTok), front desk digital monitors, and the school website.

Creative Design & AI Integration:

Utilize Canva and generative AI tools to design professional newsletters, flyers, event reminders, and digital marketing materials efficiently.

Documentation Management:

Maintain rigorous online and offline document organization, including children's files, folders in OneDrive, and administrative playbooks.

Leadership & Event Coordination School & Community Events:

Take a leadership role in planning, organizing, and executing school events, open houses, staff celebrations, and community/giving initiatives.

Administrative & Leadership Support:

Assist leadership with staff scheduling updates, time-off records, supply management, and maintaining an efficient front-office experience.

Brand Advocacy:

Embrace the Primrose Balanced Learning® values and effectively communicate what makes our school exceptional to families.

What We Offer:

Competitive hourly wage based on experience. Opportunities for career growth within the company. A friendly, supportive team environment. Paid time off and holidays.

Hours:

Open Availability Why Join Primrose School of Novi? Brand new, state-of-the-art facility. Supportive leadership team and positive work culture. Opportunities for professional growth within the school. Competitive pay and benefits. Ability to make an impact on families during their early childhood journey.