Customer Service Retail Manager Job Description The Store Manager is the day-to-day leader of Bricks & Minifigs Saint Joseph. This role owns store operations, team leadership, customer experience, and execution of franchise standards. The Store Manager ensures the store is welcoming, organized, profitable, and buzzing with creativity—while building a strong local LEGO® community. This is a hands-on leadership role that blends retail execution, people leadership, inventory discipline, and community engagement. What you'll do Store Operations & Execution Own daily store operations including opening/closing procedures, POS accuracy, and safety compliance. Ensure full adherence to Bricks & Minifigs franchise standards, policies, and brand guidelines. Maintain a clean, organized, and visually engaging store. Execute promotions, pricing updates, and seasonal campaigns Customer Experience Deliver a consistently outstanding, family-friendly customer experience Actively engage customers on the floor Handle customer concerns professionally and turn issues into loyalty-building moments. Promote memberships, events, and upcoming activities. Team Leadership Hire, train, schedule, and coach team members. Lead by example on the sales floor with energy, positivity, and professionalism. Create a culture of accountability, inclusion, and fun. Ensure team members understand store standards, processes, and expectations. Inventory & Buying Maintain accurate inventory levels and support cycle counts and audits. Identify gaps and opportunities in inventory based on sales trends and customer demand. Events & Community Engagement Execute in-store events such as birthday parties, monthly builds, contests, and special promotions. Support partnerships with local schools, nonprofits, and community organizations. Help create a welcoming environment for AFOLs, families, homeschool groups, and collectors. Reporting & Performance Track and report on key store metrics Identify improvement opportunities and propose solutions to ownership. Support continuous improvement in operations, merchandising, and customer experience Basic qualifications 5+ years of retail leadership or store management experience. Strong people-management and communication skills. High attention to detail and comfort with structured processes. Ability to work weekends, holidays, and event days. Comfortable lifting, sorting, and organizing LEGO products Comfortable talking with people ages 3+ and hosting events. Preferred qualifications Experience in specialty retail, hobby, toy, or collectible stores. Experience with inventory buying, resale, or secondhand products. Familiarity with LEGO® products or passion for creative play. Event planning or community engagement experience. Why Join Bricks & Minifigs Saint Joseph Be part of a fast-growing, community-focused small business. Help build something meaningful from the ground up. Work in a creative, family-friendly environment. Make a real impact on customers, kids, collectors, and families.

Job Type:

Full-time Pay:

$18.50 - $22.00 per hour Expected hours: 40.0 - 44.0 per week

Benefits:

Employee discount

Experience:

Store management: 5 years (Required) Customer service: 10 years (Required) Ability to

Commute:

Saint Joseph, MI 49085 (Required)

Work Location:

In person