Chipton-Ross is seeking a Connect Ambassador for a contract opportunity in Kansas City, MO.
BASIC QUALIFICATIONS
(REQUIRED
SKILLS/EXPERIENCE
):
- Solid communication and customer service skills
- Self-starter
- Outgoing and personable
- Organized with attention to detail
- Able to work well in a fast-paced environment
- Good judgment
- Knowledge of MS Office Suite
- Works well in team environment
- Professional demeanour
- Flexible and adaptable - assignments, priorities, work hours/shift and obligations
- Spanish bilingual skills are an added advantage
POSITION RESPONSIBILITIES
- Responsibility 1 - Help create a positive customer experience through customer engagement and providing support to staff Approximately 65% of time spent on average over a one-year period
- Greet customers and assess needs (20%)
- Effectively answer basic questions (20%)
- Manage human traffic flow within the space (15%)
- Assist customers with payments.
- Collaborate with the facility team on escalation-types and resolutions (15%)
- Other duties as assigned to support customer service needs (15%)
- Responsibility 2 - Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours
- Approximately 35% of time spent on average over a one-year period
- Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
- Assist the team as required during extended outage situations (10%)
- Help with the development of workshops/seminars for community and customer groups (25%)
- Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
- Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
- Provide customer education around the clients portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.
REQUIRED EDUCATION
- Accredited High School Diploma or
GED. WORK HOURS