Job Summary We are looking for a dynamic and highly skilled Communications & Technology Support Manager to support the Association's daily operations through digital communications, video recording and editing, administrative and on-site technical support, and coordination with the offsite technology contractor, ETB Services. The role manages e-blast communications, technology resources, digital platforms, and audiovisual needs while providing professional, responsive support to staff and residents. Strong writing, organization, technical, and customer service skills are essential. The ideal candidate will possess a strong background in strategic communications, media relations, and technology support, with a passion for delivering clear, impactful messaging. This role will oversee content creation, media engagement, website management, and internal communication initiatives to enhance organizational visibility and operational efficiency. Essential Duties and Responsibilities (including but are not limited to the following) Technology & Digital

• Manage the Association's photography, video content and communication archives
• Video tape meetings and edit for distribution within 24 hours of meeting
• Administer and support Member First resident website and mobile application
• Provide technical support for staff and residents, troubleshooting computers, printers, and software applications
• Provide on-site technical support during meetings, programs and special events
• Support and maintain the digital sign-in-system (DDS), Association's website, mobile app, including public and resident-facing content
• Coordinate Zoom links for meetings, programs, and events
• Schedule and coordinate on-site technology appointments with residents
• Troubleshoot connectivity, sound, display, and streaming issues in real time
• Assist presenters, residents, staff, and guest speakers with technology needs
• Assist with special technology-related projects and system updates
• Trains residents on technology tools Communications
• Prepare and distribute e-blast communications at the direction of the supervisor and Executive Director
• Coordinate communication efforts during emergencies, weather events, and operational disruptions
• Manage and maintain the Association's GRID (daily, and weekly grid schedule), e-calendar, website, resident portal, mobile applications, digital communication and social media platforms
• Support timely and accurate digital communication to staff and residents Operations & Administration
• Manage meeting room reservations and coordinate related technology requirements
• Provide professional, responsive service to staff and residents
• Coordinate technology support with ETB Services and assist with special projects Audio Visual & Event Support
• Set up, test, and operate AV equipment including microphones, speakers, projectors, screens, video conferencing systems, and lighting
• Coordinate and manage platforms such as Zoom, Microsoft Teams, and Webex for hybrid and virtual meetings
• Conduct pre-event system checks and troubleshoot issues proactively
• Take down equipment promptly and restore spaces to standard configuration. Customer Service & Professionalism
• Provide courteous and responsive service to staff and residents
• Maintain a professional appearance and demeanor
• Communicate clearly with presenters and team members
• Remain calm and solution-oriented in high-pressure situations

Required Skills, Abilities, & Competencies:

• Proficient in Microsoft Office 365 and common productivity tools (Outlook, Word, Excel, Teams, and SharePoint)
• Experience with video creation and basic editing
• Working knowledge of website content management systems (CMS) and mobile application platforms
• Familiarity with emerging AI technologies and general technology trends; ability to leverage tools to improve efficiency and workflow
• Ability to troubleshoot basic hardware, software, audio-visual equipment, and connectivity issues
• Experience preparing, managing, and distributing electronic communications (e-blasts) using email marketing platforms
• Comfortable utilizing digital scheduling systems, electronic sign-in tools, and reservation management platforms
• Excellent verbal and written communication skills with the ability to tailor messaging to diverse audiences
• Strong customer service orientation with effective problem-solving abilities
• Exceptional organizational skills with keen attention to detail and accuracy
• Demonstrated initiative and ability to analyze issues, identify solutions, and follow through
• Ability to prioritize competing tasks, manage deadlines, and work independently with minimal supervision

Work Schedule & Physical/Work Environment Requirements:

• Work a minimum of 40 hours per week onsite: Mon., Tues., Fri., 9-5 and Weds., Thurs. 10-6
• Prolonged periods of sitting at a desk and working on a computer using a keyboard, calculator, or telephone
• Ability to lift, carry, push, or pull equipment and supplies weighing up to 50 pounds
• Ability to bend, reach, kneel, and crouch as needed to set up and troubleshoot equipment
• Manual dexterity sufficient to operate computers, phones, and audio-visual equipment
• Ability to view computer screens and read printed materials for extended periods
• Mental and visual concentration for computer usage and reading/assimilating information
• Maintain positive working relationships, communication, and collaboration with management and employees
• Maintain professional and positive relationships with residents

Education and Experience Requirements:

• Associate degree or coursework in Information Technology, Communications, or a related field preferred
• Minimum of 1-3 years of experience providing technology, administrative, or customer support in an office, hospitality, healthcare, or senior living environment
• Experience supporting websites, mobile applications, or digital communication platforms preferred
• Proven experience in video creation and basic editing
• Proven experience in IT support, help desk, or A/V event technology roles
• Familiarity with systems implementation
• Familiarity with audio-visual systems, video conferencing platforms (e.

g., Zoom), and digital signage systems preferred

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person