Director of Community Relations The Bristal at Waldwick - 3.2 Waldwick, NJ Job Details $90,000 a year 2 hours ago Benefits Referral program Qualifications Property rent collection Business development management Visitor query response Referral-based lead generation Community partnership development strategy Marketing Program development Sales referrals Competitive analysis Greeting customers Client inquiry handling Sales training Real estate referral programs Answering guest questions Mid-level Marketing management Phone call screening Conducting guided tours Sales presentations Bachelor's degree in marketing Bachelor's degree Resident rapport building Promotional community events Networking through strategic partnership building Appointment scheduling Client referrals Marketing operations Communication skills Market development strategies Professional development training Full Job Description Greet all visitors in a warm, friendly manner. Ensure schedule flexibility to work one weekend day per week as required (usually a Tuesday-Saturday schedule) as well as some evenings as necessary. Answer inquiry calls in a professional manner with the objective to obtain the most information about the caller and to schedule a visit to the community. A benchmark of 60% of inquiry calls are expected to result in an appointment. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review. Create and conduct a 1-2 hour monthly in-service for all staff that cover the front desk. Focusing on most recent issues/topics that will ensure proper handling of all incoming inquiries. Collaborate with the Executive Director to create an effective resident referral program, which turns referrals to residents. Conduct community tours that are preplanned and personalized. Facilitate small-group presentations utilizing excellent written and verbal communication skills. Liaison between the Bristal and community referral sources. Follow the sales training system using the sheets found in sales training manual on public files. Completion of all required move in paperwork and the collection of rent monies prior to resident move-in. Manage all marketing inventory as directed. Create and/or Host Marketing/Sales events. Frequent and on-going networking with outside referral sources. Oversee accuracy of available apartment inventory. Maintaining weekly traffic and census reports. Complete community based business development plans quarterly. Complete quarterly marketing strategy and competitive analysis reports. Such reports are to be distributed to the Executive Director, Vice President of Operations and Vice President of Sales in the requisite interval. Other duties as assigned by Executive Director. Education Preferred Bachelors or better in Marketing or related field

Behaviors Required Loyal:

Shows firm and constant support to a cause

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Enthusiastic:

Shows intense and eager enjoyment and interest Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.