Peer Recovery Support Specialist Supervisor CrossRoads Expansion Program:

Outreach Position Summary The Certified Peer Recovery Support Specialist Supervisor provides leadership, supervision, coaching, and professional development for Peer Recovery Support Specialists working within RISE Outreach services. This position ensures peer staff provide ethical, participant-centered, trauma-informed, recovery-oriented services while effectively using lived experience to engage individuals experiencing homelessness, substance use, behavioral health challenges, and other barriers to stability. The PRSS Supervisor provides structured individual and group supervision, supports professional boundaries and ethical peer practice, develops staff competencies, and helps ensure peer services remain consistent with RISE standards and Nevada Peer Recovery Support Specialist requirements. The position also works collaboratively with Outreach leadership to strengthen participant engagement, resource navigation, warm handoffs, and connection to recovery, housing, behavioral health, healthcare, and other community supports. Supervisory Responsibilities Provide direct supervision to Peer Recovery Support Specialists assigned to the Outreach Team. Conduct structured individual and group peer supervision. Provide ongoing coaching, feedback, and professional development. Observe peer-support practices and provide timely corrective and developmental feedback. Establish clear expectations related to engagement, documentation, professional conduct, ethics, and boundaries. Support staff in identifying appropriate and inappropriate uses of lived experience. Monitor professional boundaries, confidentiality, and ethical peer-support practices. Assist with onboarding, competency development, performance evaluations, and corrective coaching. Identify training and professional-development needs. Support PRSS certification, recertification, continuing education, and career advancement. Promote a peer workforce culture rooted in recovery, professionalism, accountability, collaboration, and mutual support. Essential Duties & Responsibilities Peer Recovery Support Leadership Provide leadership and guidance for peer recovery support services within Outreach operations. Ensure peer services remain participant-centered, voluntary, strengths-based, culturally responsive, trauma-informed, and recovery-oriented. Reinforce participant autonomy and multiple pathways to recovery. Model appropriate use of lived experience and purposeful self-disclosure. Ensure peer staff function as mentors, advocates, coaches, and sources of hope rather than assuming clinical or inappropriate authoritative roles. Promote recovery-oriented and person-centered language. Help staff maintain appropriate distinctions between peer support, outreach, case management, clinical services, and other professional roles. Maintain regular communication with Outreach leadership regarding staffing, participant engagement, emerging concerns, and service needs. Peer Supervision & Professional Development Conduct regular individual and group supervision. Review challenging participant interactions, ethical questions, professional boundaries, engagement strategies, and recovery-support approaches. Support staff in recognizing situations requiring supervisory, clinical, case-management, crisis, or emergency intervention. Provide coaching in active listening, motivational engagement, self-advocacy, recovery planning, resource navigation, and recovery-capital development. Review peer documentation and provide feedback regarding quality and compliance. Help peer staff establish measurable professional-development goals. Monitor certification and continuing-education requirements. Facilitate peer-specific training and skill development. Promote reflective practice, self-awareness, wellness, and appropriate use of supervision. Identify and develop future peer leaders. Outreach & Participant Engagement Support peer staff in engaging individuals who may be hesitant to access traditional service systems. Coach staff in relationship-based outreach, motivational engagement, and repeated engagement with individuals experiencing homelessness or instability. Reinforce practices that prioritize dignity, participant choice, harm reduction, and self- determination. Support peer staff in identifying participant needs, barriers, strengths, recovery goals, and available supports. Assist staff in connecting participants with shelter, housing, recovery services, behavioral health care, medical services, benefits, employment, and other community resources. Promote warm handoffs and active service navigation rather than passive referrals whenever practical. Support follow-up with participants who require continued engagement before accepting services. Help staff respond appropriately to disengagement, relapse, ambivalence, behavioral health concerns, and other barriers to progress. Support outreach staff in building natural supports and long-term community connections for participants. Community Resources & Partnerships Maintain working knowledge of community resources available to Outreach participants. Develop and maintain relationships with recovery organizations, housing providers, behavioral health providers, healthcare organizations, shelters, employment resources, and other community partners. Support coordination and communication between peer staff and community service providers. Identify resource gaps or barriers encountered by participants and communicate them to Outreach leadership. Participate in provider meetings, community collaborations, outreach events, and resource fairs as assigned. Promote effective referral and service-navigation pathways for Outreach participants. Multidisciplinary Collaboration Participate in Outreach team meetings, case conferencing, and other multidisciplinary discussions. Provide updates regarding participant engagement, recovery goals, strengths, barriers, and peer-support needs. Bring participant voice and stated preferences into team discussions. Collaborate with Outreach leadership, case managers, clinicians, community providers, and other service partners. Communicate significant participant or staff concerns through appropriate supervisory channels. Maintain confidentiality and appropriate information-sharing practices. Documentation & Compliance Maintain accurate supervision, training, peer-support, and outreach documentation. Ensure Peer Recovery Support Specialists complete required documentation within established timelines. Monitor adherence to RISE, contractual, certification, and program documentation requirements. Maintain confidentiality of participant and personnel information. Support appropriate documentation of participant contacts, referrals, warm handoffs, and peer services. Perform additional duties and special projects as assigned. Ethics & Professional Boundaries Model and enforce ethical peer-support practices. Ensure Peer Recovery Support Specialists maintain appropriate professional boundaries. Address concerns involving dual relationships, inappropriate disclosure, favoritism, conflicts of interest, or misuse of the peer role. Promote participant choice, dignity, and multiple pathways to recovery. Maintain confidentiality except when disclosure is legally required or appropriately authorized. Seek leadership consultation when ethical or boundary concerns arise. Model professional communication, accountability, reliability, and appropriate use of supervision. Training ⪻ofessional Development Maintain all credentials necessary to serve as a Certified Peer Recovery Support Specialist Supervisor. Complete required continuing education and supervision-specific training. Participate in required RISE and program trainings. Maintain proficiency in peer-support ethics, peer supervision, trauma-informed care, harm reduction, motivational engagement, crisis intervention, de-escalation, mental- health crisis recognition, substance use and co-occurring conditions, cultural humility, professional boundaries, community-resource navigation, and outreach engagement. Maintain current Naloxone, CPR, First Aid, and other required certifications. Minimum Qualifications High school diploma or equivalent required. Current Nevada Certified Peer Recovery Support Specialist credential in good standing. Meets applicable requirements to provide supervision to Peer Recovery Support Specialists. Minimum two years of professional peer recovery support experience. Experience supervising, mentoring, training, or coaching peer professionals. Personal lived experience relevant to recovery and demonstrated ability to use that experience ethically and intentionally. Experience providing outreach, engagement, resource navigation, or community-based peer services preferred. Working knowledge of substance use, behavioral health, homelessness, recovery, and community-support systems. Strong interpersonal, coaching, conflict-resolution, and communication skills. Ability to maintain confidentiality and professional boundaries. Ability to work collaboratively within a multidisciplinary outreach environment. Ability to pass required background checks. Valid driver's license and insurable driving record. Preferred Qualifications Advanced PRSS or peer-supervision credential. Experience supervising outreach-based peer staff. Experience serving individuals experiencing homelessness, substance use, behavioral health challenges, or housing instability. Strong knowledge of Washoe County housing, recovery, behavioral health, healthcare, and community resources. Experience with harm reduction, street outreach, warm handoffs, and participant-centered service navigation. CPR, First Aid, and Naloxone certification. Compensation $23 an hour at 30 hours a week

Pay:

$23.00 per hour Expected hours: 30.0 per week

Benefits:

Paid time off People with a criminal record are encouraged to apply

Work Location:

In person