Training Manager, Customer Relationship Management Program

The Training Manager for the CRM Program is responsible for designing, developing, and executing global learning strategies that enable 6,000+ employees to successfully transition from Salesforce to Microsoft Dynamics 365. This role ensures that users across diverse regions and business units gain the knowledge, skills, and confidence to adopt new CRM capabilities, processes, and ways of working. As a critical member of the change management team, the training Manager will collaborate closely with external vendor partners and internal teams to deliver consistent, high-quality training in partnership with Sales Excellence and Divisional/Regional SMEs.

Additional Details:

This position requires 20% travel. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Training Strategy & Planning Deploy the comprehensive global training strategy and develop the operating model (centralized + local extension) for the program. Conduct training needs analyses across 9 business units and 4 regions to define audience groups, role‑based learning paths, and competency requirements. Establish the training governance model, standards, and content framework Learning Development & Content Creation Oversee creation of centralized, evergreen core training materials including eLearning, job aids, videos, simulations, demos, and instructor‑led content. Provide templates, starter assets, and examples for Sales Excellence and Divisional/regional SMEs to localize/translate examples and support unique business processes Partner with the change network to translate CRM processes and features into digestible, role‑based learning. Ensure training reflects global processes while accommodating necessary regional and business‑unit variations. Establish a centralized Training Hub and "single source of truth" for program training assets; define governance of structure, publishing rights, and user access and provisioning communications. Training Delivery & Execution Plan and execute training waves for 6,000+ global users across multiple time zones. Lead delivery of virtual instructor led sessions and enable regional deployment workshops supported by Sales Excellence and/or local trainers. Coordinate logistics, scheduling, and communications in collaboration with regional change and deployment teams. Stakeholder Engagement & Cross-Functional Collaboration Collaborate with business unit leaders, regional change champions, and super user networks to reinforce adoption. Coordinate training content and deliverables across three vendor partners, ensuring aligned messaging, timelines, and content quality. Engage with program leadership and PMO to track milestones, risks, and dependencies. Training Measurement & Continuous Improvement Develop KPIs to measure training effectiveness, readiness, and adoption progress (capability/readiness metrics; not sales performance KPIs). Use feedback surveys, analytics, and performance data to refine training and identify targeted reinforcement needs. Report training outcomes and recommendations to program leadership and change governance boards. Change Enablement Support Align training efforts with the broader change strategy including communications, role mapping, readiness assessments, and adoption campaigns. Create post‑go‑live reinforcement materials and manage ongoing learning updates through Hypercare and stabilization.

Minimum Requirements:

Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be willing to travel up to 20% Must have a Bachelor's degree in Education, Business, Organizational Development, or HR Must have a minimum five (5) years of experience designing and delivering training for enterprise or global system implementations. Must have experience with large‑scale CRM or ERP transformation projects Must have strong instructional design skills across eLearning, ILT/VILT, microlearning, and performance support. Must have proven ability to manage training for diverse global audiences within accelerated timelines. Must have proficiency with Learning Management Systems (LMS) and digital learning tools.

Preferred Qualifications:

Have certifications such as ATD CPLP, CPTM, Prosci, or similar. Have experience with CRM‑focused business processes (sales, marketing, customer experience). Have a background in change management, organizational development, or process transformation. Have familiarity with Dynamics 365 strongly preferred