Emergency Communications Officer

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to

Destination:

Progress. As an emergency communications officer , you'll serve as the first line of defense in our Emergency Communication Center (ECC). You'll manage and mitigate emergency situations that could impact the safety and security of our employees, customers, and assets. Acting as part of the national command center for all emergency communications, you'll respond swiftly and effectively to prevent safety concerns and operational disruptions. In addition, you'll stay vigilant and make quick decisions while performing under pressure with professionalism and composure. This position will require you to report to our Mayfield Village, Ohio office location. Schedule Wednesday- Sunday, 11:00 PM-7:00 AM ET. Must be flexible to work other shifts in support of the 24x7 work environment, including holidays and weekends and the ability to work overtime, if necessary. Must-have qualifications High school diploma/GED equivalent or higher and a minimum of three years of security supervisory, security console operator related experience, or Military/Law Enforcement experience Preferred skills Understanding of all physical security systems (Access Control, CCTV, and Incident Reporting Programs), and global notification protocols. Strong customer service skills and ability to develop effective working relationships. Ability to effectively multi-task, moving back, and forth between multiple incidents. Maintain professional demeanor and productivity during stressful work situations. Compensation $26.01 - $32.50/hour Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance An additional 10% when you work evening or weekend hours Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Onsite gym & healthcare at large locations Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer Sponsorship for work authorization for foreign national candidates is not available for this position. For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/