Must Have Technical/Functional Skills

• Excellent Communication & presentation skills
• Experience of end-to-end digital transformation initiatives, application developments and support
• Worked on large CRM transformation from discovery to design to go-live.
• Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
• Deep eateries in Dynamics CRM functional area on Sales/Services domains.
• Knowledge and Skills in the D365 Customer Insights services.
• Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online. Involved in various project activities like o Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders o Requirement Gathering o Gap Fit Analysis
• Should have a good understanding of Core CRM Processes, Copilot capabilities in

M365/D365

D365 CRM

security model, product roadmap & certification (preferable) Roles & Responsibilities

• Lead Business Analyst for CRM Transformation
• Create functional specifications by interacting with client stakeholders
• Able to work in agile delivery model
• Conduct CRM approach workshops to the stakeholders Generic Managerial Skills, If any
• Ability to collaborate with an onsite-offshore model.
• Influence and guiding junior team members

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range:

$135,000 - $142,000 a year