Communications Lead III

We are looking for a Communications Lead to shape and deliver communication strategies that support large-scale technology and business initiatives. This Long-term Contract position will focus on turning complex updates into clear, audience-appropriate messages for employees, leaders, and external stakeholders while helping drive engagement and confidence across the organization. This role is remote with occasional travel to the Allentown, PA office and works closely with cross-functional teams to maintain consistency, clarity, and alignment in every communication.

Responsibilities:

• Design and carry out communication plans for major IT and operational programs, ensuring information is delivered clearly, consistently, and at the right time.
• Convert technical project details into practical messaging that employees, leaders, and customer-facing groups can easily understand and act on.
• Provide strategic guidance to project sponsors and IT leadership on communication timing, stakeholder impact, and potential change-related risks.
• Partner with communications, HR, operations, and leadership teams to coordinate content reviews, secure approvals, and maintain message consistency.
• Develop written materials for multiple channels, including leadership updates, employee communications, stakeholder messaging, and customer-facing content.
• Collaborate with operational teams and business partners to support integrated communication efforts tied to implementation activities and customer experience goals.
• Track audience feedback and adoption concerns, then refine messaging approaches to improve understanding and engagement.
• Oversee communication project plans, monitor related budgets, and evaluate vendor-supported distribution performance to identify and implement improvements.