A Community Relations Manager works for a business or organization to develop strategies and programs that represent the business favorably and which create a positive relationship with its community and customers. Manages community relations programs that are in alignment with business strategies. May direct or administer the charitable contributions, grants and volunteer programs.
N/A Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee.
Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution,Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, ourmission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. Wewish to hire individuals with similar values who can help us accomplish those goals. Special Instructions to
Applicants:
Tobe considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and yearsof experience will be evaluated solely based on the information provided in your application. Any work experience not included will not beconsidered for meeting the minimum requirements or determining compensation for the position.
Please note thefollowing:
Attaching a resume does not substitute for completion of the application form. Part-time workexperience is calculated at 50% of full-time experience.
JOB SUMMARY
The Enrollment Outreach Coordinator serves as a strategic professional staff member responsible for leading enrollment initiatives and advancing community partnerships throughenrollment outreach, applicant engagement, educational pathways, and workforce alignment efforts that support the institution's strategicenrollment goals. This position works collaboratively with K-12 school systems, community organizations, business and industry partners, andinternal departments to strengthen recruitment pipelines, increase student access, promote college readiness, and support overall enrollmentgrowth throughout the college's service area. The Coordinator collaborates with Academic Affairs, Student Affairs, WorkforceDevelopment, and external stakeholders to support pathway development, expand educational access, and enhance enrollment efforts alignedwith institutional priorities and regional workforce needs.
MINIMUM REQUIREMENTS / QUALIFICIATIONS
Associatesdegree or higher from an accredited institution. Valid driver's license. Minimum of four (4) years of experience in anycombination of: Higher education/student services (e.g., advising/planning, enrollment processes (registration, admissions,orientation, etc.), student success initiatives, etc.). Workforce development (e.g., coordinate trainings, assist in initiatives,career readiness services, etc.). Community engagement (e.g., partnership building, planning/coordinating communityevents, develop outreach strategies, facilitate sessions/groups/committees, etc.).
ESSENTIAL JOB FUNCTIONS
StrategicPathways and Partnership Development (35%) Develop and implement initiatives that strengthen educational and workforcepathways across the college's service area. Cultivate and maintain partnerships with K-12 school systems, workforceagencies, community organizations, economic development entities, and business and industry partners. Collaborate withacademic divisions to align pathway initiatives with workforce demands and regional employment trends. Coordinateinitiatives that promote Tennessee Promise, Tennessee Reconnect, adult learner access, workforce development, career explorationopportunities, and FAFSA (Free Application for Federal Student Aid) events. Support innovative access and transitionstrategies for traditional, non-traditional, and underserved populations. Serve as a liaison between the college andexternal stakeholders to expand community engagement and institutional visibility. Community Engagement andEnrollment Outreach (25%) Represent the college at community, educational, and workforce-related events throughout theregion. Develop and implement enrollment outreach strategies that strengthen the college's presence and engagement withinthe community. Coordinate collaborative programming and events designed to increase awareness of educational opportunitiesand career pathways, including but not limited to Campus Tours, Open House, Program Showcase, Cougar Days, and Cougar Track andTreats. Develop strategic communication plans and partner with Marketing and Communications to ensure consistent messaging,branding, outreach materials, and promotional resources align with institutional priorities, pathway initiatives, communityengagement efforts, and workforce initiatives. Career Pathway and Access Initiatives (25%) Lead initiativesthat support exploration of academic and career opportunities connected to regional workforce needs. Coordinate pathway programmingthat assists individuals in navigating educational opportunities from inquiry through enrollment. Support initiatives focused onadult learners, workforce reskilling, dual enrollment awareness, and career-connected learning opportunities. Identify barriersimpacting educational access and collaborate with campus and community partners to develop responsive solutions. Facilitatepartnerships that create experiential learning, career awareness, internship, and workforce engagement opportunities. DataAnalysis, Planning, and Institutional Support (10%) Analyze enrollment, participation, and outreach data to evaluate pathwayand engagement initiatives. Prepare reports and strategic recommendations to support institutional planning and enrollmentgoals. Uses prospect and applicant Argos reports to pull and convert prospects to applicants to admitted students. Routinely usesthe report as a contact strategy to navigate prospects/applicants through the enrollment processes. Monitor emerging trends inhigher education, workforce development, and community engagement to inform strategic planning. Assist with institutionalinitiatives, strategic planning efforts, and collaborative projects related to enrollment growth and student success. Supportcross-functional enrollment initiatives through participation on the Enrollment Services leadership team and engagement with the StrategicEnrollment Team, as invited. Foster cross-functional collaboration and innovation among academic affairs, student services,workforce partners, and community stakeholders to advance educational pathways and inclusive excellence. Collaborate with academicaffairs, student services, workforce partners, and community stakeholders to support educational pathways and student accessinitiatives. Non-Essential Functions (5%) The Enrollment Outreach Coordinator will be required to meetstandards now required or which may be required by the Tennessee Board of Regents (TBR) and the Southern Association of Colleges and Schools(SACSCOC). May be required to achieve additional skill, knowledge, or credential levels. Must attend all college functionsas required. Serve on institutional committees as approved by the supervisor. Pursue ongoing professionaldevelopment. Perform other duties as assigned.
KNOWLEDGE, SKILLS AND RESPONSIBILITIES
Strongleadership, relationship-building, and collaboration skills, with the ability to develop and maintain partnerships with educationalinstitutions, workforce agencies, community organizations, business and industry partners, and internal stakeholders. Strong publicspeaking, presentation, written, verbal, and interpersonal communication skills, with the ability to effectively engage a wide range ofaudiences through clear, professional, and responsive interactions. Experience using data-informed planning and decision-making toevaluate initiatives, identify opportunities, support strategic enrollment and workforce development goals, and develop innovative solutionsthat support student access and community impact. Strong organizational, planning, and project management skills, with the abilityto manage multiple priorities, meet deadlines, work independently, and maintain accuracy and attention to detail in fast-pacedenvironments. Knowledge of workforce development trends, educational pathways, and student access initiatives, with the ability tosupport programs and partnerships aligned with regional Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook,etc.) and the ability to create documents, manage data, prepare reports, and support daily operations.
Preferredexperience:
CRM (Customer Relationship Management) systems and student information systems. Working alongside K-12systems, workforce agencies, community organizations and/or business and industry partners.
WORK ACTIVITIES &EQUIPMENT
Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners,telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, emailcommunication, and report generation using these tools.
JOB LOCATION
This on-site position is based in the RecruitmentOffice located in the Student Affairs Building on the main campus of Cleveland State Community College in Cleveland, Tennessee. The rolerequires travel throughout the college's five-county service region, as well as occasional travel to state meetings, conferences, andprofessional events. Occasional evening and weekend work is required to support community events, partnership meetings, and collegeinitiatives. Additional travel within the service area for meetings, outreach, and program-related activities is also expected. Applicants may be subject to a background check and credit check. Cleveland State offers a comprehensive benefitspackage, including but not limited to the following:
Insurance:
Health, Dental, Vision, Life, Disability (long and shortterm), FSA/HAS Wellness Incentive Program (if enrolled in health)
State of TN Pension(TCRS), 401a, 401k with $50 match, 403b, and 457 Fourteen (14) Paid Holidays/Year Sick and Annual Leave Sick LeaveBank State Employee Discount Program with over 900 merchants If you are interested, click on the link to apply. Applications can be assured full consideration if submitted by September 1, 2026 .
