Job Summary We are looking for a Lead Intake Specialist to assist in the role of first voice, listener and welcomer for the women who reach out to 431 Ministries. The Lead Intake Specialist holds a critical frontline position in maintaining the mission and vision of 431 Ministries. She is responsible for all aspects of initial contact, including online forms, phone calls, emails, and walk-ins, and scheduling both for herself and the contract Intake Specialists. As part of the Client Experience team, she will also have a role in facilitating classes in a rotation, and speaking/community engagement participation. This role is the front door of our ministry, directly touching the lives of these women through phone calls, messaging, and emails.

Reports to:

Chief Executive Officer Employment Type:

3/4 Time (24-32 hours per week, flexible),

Non-Exempt Hourly Rate:

$19-22 KEY

RESPONSIBILITIES

Clients in Intake Stages

• 70% Schedule and complete inquiry phone calls or intake meetings with new clients Safety Planning
• as needed Assist in front line Safety Planning, including key thoughts and next steps that may affect other team members Maintain accurate and up-to-date notes and tracking in Casebook and other internal systems Point of contact with law enforcement and/or CPS when required Speaking / Community Engagement
• 15% Serve as the first call for any client-facing community engagement Serve as the back up speaker for other opportunities Assist in fundraising efforts during special campaigns Class Facilitator
• 15% Assist in the rotation of class facilitators on evenings and weekends as needed Other duties as assigned
• as needed

REQUIRED SKILLS & EXPERIENCE

Excellent verbal and written communication skills Strong organizational skills and attention to detail Strong discipleship skills with ability to motivate and encourage others Proficient with Microsoft Office Suite or related software Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times 3-5 years in a relevant field Associate's Degree or higher in a related field

KEY PERSONALITY TRAITS FOR SUCCESS

You naturally make people feel seen and safe , but are wise about who should (or should not) be here. You create a welcoming, inclusive environment while honoring boundaries and protecting client dignity. You communicate clearly and consistently , but don't mind repeating details, and you know how to adapt your tone and method depending on the audience. You take initiative and follow through , prioritizing what matters, responding in a timely way, and close loops. You see the bigger picture , knowing a volunteer experience can shape someone's understanding of the entire ministry. You help volunteers feel part of something meaningful while protecting space for clients to do hard work. You're flexible and unshaken when plans shift . You stay calm when volunteers cancel, guests show up early, or new needs arise. You problem-solve quickly and protect the client experience—even when it means rolling up your sleeves.

Pay:

$19.00

• $22.

00 per hour Expected hours: 32.0 per week

Benefits:

Opportunities for advancement Paid sick time Paid time off

Work Location:

In person