Define and execute communications strategies for issues across a broad array of topics that may have significant corporate and/or product brand impact. Implement messaging and strategy for a variety of audiences that include employees, customers and media. Provide counsel and strategy to communications group partners, engineering and executives during an issue or crisis. Proactively provide response best practices to avoid potential pitfalls. This type of preventative consultation is the "proactive" avoidance expertise inherent in "reactive" issues management. Provide executive communications and analysis to leaders and various stakeholders across the company during the lifecycle of the issue. Respond to intermittent and unexpected issues that may occur and result in work activity occurring outside the hours of 8am - 6pm. Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 2+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience. Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 5+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience. Sound problem identification, judgment, resolution and decision-making skills, often in ambiguous situations. Excellent written communication skills, maintained to a high standard during times of extreme pressure. An ability to assess the severity and priority of multiple incoming inquiries from press, customers and internal stakeholders. Ability to collaborate with multiple stakeholders across many disciplines (for example, HR, legal, engineering, security) and to work effectively with executives and senior leaders. Demonstrated capacity to lead others collaboratively, under pressure, to reach cross group consensus in short periods of time. Experience working in the tech industry or a similar industry, where the ability to understand complicated technologies and intersections is a regular requirement. The ability to grasp the dynamics of an issue, creatively think through possible approaches and articulate the way in which a situation can be explained and contextualized for various audiences. Understanding of media relations and success in dealing with complex, strategic communications challenges. Previous experience managing communications related to issues or crisis.