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Guest Communication Specialist
Job
Legacy Vacation Resorts
Kissimmee, FL (In Person)
Full-Time
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Job Description
Guest Communication Specialist At andCo Hospitality, we're all about turning vacations into stories worth telling. Ever had a trip so good you considered staying forever? Yeah, same. Thats kind of our thing. Were a hospitality group obsessed with creating memorable stays across our resort properties in Florida, Colorado, and New Jersey. From sun-soaked beach days to crisp mountain mornings, our corporate team works behind the scenes to make every guest experience feel effortless, thoughtful, and genuinely welcoming. Right now, were looking for a Guest Communication Specialist, someone who loves helping people, thrives on connection, and knows how to turn a phone call into a great first impression.
Youre proficient in Microsoft Word, Excel and Outlook.
Bonus points if you have RCC Knowledge or are bilingual.
Heres What Youll Be Up To:
Answer inbound guest and owner calls with warmth, clarity, and professionalismMake proactive outbound calls to confirm arrivals and support upcoming reservationsAssistguests and owners with booking reservations, vacation planning, and account questionsProcess helpdesk requests, inquiries, and reservations accurately and on timeSupport owners with vacation deposits and exchange company coordinationUse sound judgment, product knowledge, and problem-solving skills on every interactionEnsure all guest communications are consistent,accurate, and aligned with brand standardsContribute to a positive, ethical, and collaborative team environmentJump in on special projects and initiatives as needed, teamwork makes the dream work.Youre Great Because:
Youre an active listener who communicates clearly, both verbally and in writingYoure comfortable multitasking across multiple computer programs at onceYourecustomer-focused, detail-oriented, and genuinely enjoy helping peopleYou stay calm under pressure and handle challenges with patience and tactYoure self-motivated, organized, and manage your time effectivelyYou work well with different personalities and contribute positively to team goalsYou have a high school diploma or GED and at least one year of experience.Youre proficient in Microsoft Word, Excel and Outlook.
Bonus points if you have RCC Knowledge or are bilingual.