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Envista Credit Union
Contact Center-Virtual Communications Specialist
Career Insights for Communications / Public Relations Specialist
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Based on Kansas data
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What they do
A Communications or Public Relations Specialist coordinates internal and external communications for a company or organization. Provides information to employees on company activities, such as the launch of a new product or a community service initiative. Writes and edits public communications; develops media contacts and prepares material for press and media distribution; monitors media coverage. May assist with events planning.
$69,783 / year median in Kansas
+2% projected growth
Job Description
Contact Center-Virtual Communications Specialist Envista Credit Union - 4.1 Topeka, KS Job Details Full-time From $22.85 an hour 1 hour ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Customer records maintenance Record keeping Managing customer accounts Financial sales Account maintenance Promoting bank products Mid-level Accurate transaction records management Cross-selling Data integrity and documentation Financial product expertise Customer issue escalation Handling account queries Relationship building in financial sales Promoting bank services Account opening Client interaction via phone calls Customer data entry Full Job Description What this role looks like: To assist members and potential members with their financial service needs over the phone. This position requires an individual with a positive, outgoing attitude who can succeed at enhancing Envista's relationship with our members. The role is supported by a collaborative and fast-paced team environment with a variety of opportunity to identify cross sell opportunities and develop overall job knowledge in many areas of the financial industry. General responsibilities include problem solving, upholding member service standards and recommending appropriate products to enhance the member's banking experience. Successful candidates must make a professional appearance, be enthusiastic, dependable and service-minded. They will also share Envista's Core Values of Integrity, Empower, Unity, Impact, and Exceed. This position is located in Topeka, KS and is not eligible for remote work. Starting rate is $22.85/hr. What you'll do: Assist members and potential members with their financial service needs, identify and cross sell products and services beneficial to members, answer questions about products and services and resolve problems that are within their scope authority. Refer problems that are beyond their authority to their Manager or appropriate department, along with their recommendations. Ensure member and account information is correctly entered into data system, process documentation as necessary, provide required information to Branch staff for disbursement in a timely fashion; follow up to ensure all aspects of the transaction have been correctly and satisfactorily completed. Act as liaison between members and other departments. Assure that appropriate records and documentation are correct and well maintained. Perform other related duties as assigned.