A Communications or Public Relations Specialist coordinates internal and external communications for a company or organization. Provides information to employees on company activities, such as the launch of a new product or a community service initiative. Writes and edits public communications; develops media contacts and prepares material for press and media distribution; monitors media coverage. May assist with events planning.
! We are seeking an Telecommunications Specialist to join a hospital's small team in East Stroudsburg, PA. Willing to train someone with strong work ethic and interest in Unified Communications! Ideal candidate will have a background supporting VoIP and Cisco telecom systems. Long-term position with opportunity for growth within a large health system.
Position :
Associate Telecommunications Analyst Location:
East Stroudsburg, PA 18301 The Telecom Analyst is responsible for supporting and maintaining telecommunications systems across multiple healthcare facilities. This role serves as a key resource for telecom operations, including VoIP administration, Cisco Unified Communications Manager (CUCM) support, troubleshooting, system maintenance, and user support. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the ability to work independently while supporting a fast-paced healthcare environment. Support and maintain enterprise telecommunications systems, including VoIP, PBX, and Cisco Unified Communications Manager (CUCM). Monitor and perform routine maintenance of telecom infrastructure to ensure system reliability and uptime. Troubleshoot and resolve telecom-related issues, escalating complex problems as appropriate. Configure and support phones, voicemail systems, call routing, and related telecom services. Assist with telecom upgrades, implementations, and small-to-medium-sized projects. Partner with IT teams, vendors, and end users to diagnose and resolve service issues. Maintain accurate documentation of telecom systems, configurations, processes, and support activities. Manage telecom equipment inventory and coordinate hardware deployment and replacement efforts. Provide timely, professional customer support to end users across multiple locations Ability to lift and carry up to 25 pounds - Frequent sitting, standing, and computer/keyboard use. Occasional travel between healthcare facilities within the service region. Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field; equivalent experience may be considered. 2+ years of experience supporting telecommunications systems in an enterprise environment. Experience with VoIP technologies and telecommunications infrastructure. Exposure to or experience with Cisco Unified Communications Manager (CUCM). Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple priorities and work effectively in a team-oriented environment. Experience supporting healthcare environments. Experience with Cisco telephony and collaboration technologies. Familiarity with telecom project coordination or implementation activities. Understanding of network fundamentals and their relationship to voice services.
Pay:
$60,000.00 - $75,000.00 per year
Benefits:
401(k) Dental insurance Health insurance On-the-job training Vision insurance
