Client Communications & Office Coordinator The Distracted Dog — Peoria, ILPart-Time / Full-Time$19-$22 per hour + performance-based bonuses About the Position The Distracted Dog is looking for a confident, personable, and highly organized Client Communications & Office Coordinator to join our growing team. This position is a combination of client communication, lead follow-up, scheduling, office organization, and event coordination . A major part of the role will involve communicating with potential and current clients by phone and text, so we are looking for someone who genuinely enjoys talking with people and is comfortable taking the lead in conversations. This is not a traditional sales position , and you will not be expected to pressure people into purchasing dog training. However, strong communication, inside-sales, appointment-setting, or customer-service experience is a major plus. You should be comfortable building rapport, answering questions, addressing concerns or objections, following up consistently, and helping qualified potential clients take the next step of scheduling an evaluation. No dog training experience is required. We can teach you our programs and processes. We are much more interested in finding someone who is excellent with people, dependable, organized, and confident on the phone. What You'll Be Doing Your responsibilities will include: Answering incoming phone calls and responding to potential clients Returning missed calls, texts, and inquiries in a timely manner Following up with new leads who have expressed interest in our training programs Building rapport with potential clients and learning about their dog, goals, and concerns Helping qualified leads schedule evaluations Following up with scheduled evaluations when needed Communicating with current clients regarding scheduling, appointments, and general questions Maintaining organized client records and paperwork Assisting with scheduling and general office organization Helping keep administrative systems and documents organized Assisting with planning and coordinating company events Communicating with vendors and other businesses for events when necessary Helping with miscellaneous administrative projects as they arise Working with the training and management team to make sure clients receive clear and consistent communication Schedule & Remote Work This position is expected to include approximately 20 hours per week scheduled in our Peoria office . Additional paid hours may be completed remotely and can include: Answering and returning client calls Responding to client communication Lead follow-up Scheduling Administrative projects Event coordination and planning Because potential clients may call outside of normal office hours, flexibility with phone communication is important for this position . We are looking for someone who can help us maintain strong phone responsiveness even when they are not physically in the office. Weekly hours may vary depending on call volume, workload, events, and the needs of the business. There is opportunity for this position to grow as the company continues to grow. Who We're Looking For The right person for this position is: Extremely comfortable talking on the phone Friendly, personable, and easy to talk to Confident leading conversations with new people Able to build rapport quickly Comfortable addressing questions, concerns, and objections without being pushy Strong at following up and keeping conversations from falling through the cracks Organized and able to manage multiple responsibilities Dependable and responsive Able to work independently without needing constant direction Comfortable switching between phone calls, scheduling, paperwork, and other administrative tasks Professional when communicating with clients Able to stay calm and communicate clearly when dealing with frustrated or concerned clients Willing to learn our services well enough to confidently explain them to potential clients Someone who takes ownership of their responsibilities and looks for things that need to be done Experience Previous experience in any of the following is a plus: Customer service Inside sales Appointment setting Phone-based customer communication Reception/front desk Office administration Client relations Event coordination Previous dog training experience is not required. We are willing to train the right person if they have the communication skills, personality, organization, and work ethic we're looking for. Compensation $19-$22/hour , depending on experience and qualifications. This position will also have the opportunity to earn performance-based bonuses . Bonuses may be tied to measurable areas such as: Lead follow-up Evaluation scheduling Evaluation attendance/show rates Phone responsiveness Overall client communication performance These bonuses are intended to reward strong communication, consistency, and follow-through rather than create a high-pressure commission-based sales environment. About The Distracted Dog The Distracted Dog is a growing dog training company serving Peoria and the surrounding Central Illinois area. We offer Board & Train programs, Private Lessons, and other training services designed to help dogs and their owners live better lives together. We have a close-knit team and are looking for someone who can become an important part of the day-to-day operation of the business. This person will often be one of the first interactions a potential client has with our company , so professionalism, personality, and communication matter tremendously. How to Apply Please submit your resume and tell us briefly why you think you would be a good fit for this position. Attention to detail matters in this role. To show us that you read the entire job posting, please include the words "

RING RING

" somewhere in your application or cover letter. Applications that do not include

RING RING

may not be considered. We look forward to hearing from you!

Pay:

$19.00 - $22.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

Hybrid remote in Peoria, IL 61615