Patient Communication Specialist Vero Health Center
- 4.8 West Des Moines, IA Job Details Full-time $44,000
- $55,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Customer communication Teamwork Interpersonal skills Sales Customer service Computer literacy In-person customer service Office phone management Full Job Description Vero Health Center is currently hiring for a full-time Patient Communication Specialist to assist with our customer service and sales in West Des Moines, IA .
The right candidate will answer our phones and respond to messages, ensuring great customer service is provided every step of the way. This full-time position earns $44K
- 55k (with the ability to earn commission), depending on experience.
We are an established company and believe that hard work can also be fun . In addition to great pay and our exceptional culture , we offer employees the following benefits and perks : 4.5 weeks or 23 days Paid time off which is made up of 15 flex days and 8 paid holidays A 401k plan (after one year of employment) Birthday gifts and bonuses on work anniversaries 100% coverage for health, vision, and dental insurance Complementary care for you and immediate family in your house Fun team outings and lunches As a Patient Communication Specialist, you are responsible for creating an engaging experience for our existing and new practice members. You go above and beyond with customer service and have a desire and passion to help others with a sense of compassion. With your energetic and positive attitude, you answer questions, schedule appointments, and set up accounts. You also help educate patients on their progress and educate them on Vero's services. You keep the patients happy AND keep them coming back! So, now that you've learned the who, what, where, and why, you may be wondering HOW ? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!
OUR IDEAL PATIENT COMMUNICATION SPECIALIST
Respectful
- be kind, positive, and helpful Communicator
- can effectively communicate and connect with others Self-motivated
- sees what needs to be done and does it Career-driven
- motivated by goals Team player
- get along well with others and have a true understanding of teamwork Pride in your work
- real desire to do quality work and ensure customer satisfaction Flexible
- willingness and ability to respond to customer messages on the weekend Does this sound like you?
If so, please continue reading!
ABOUT VERO HEALTH CENTER
Our office hours are Monday and Thursday 9:00am
- 6:00pm, Tuesday hours will rotate between the early shift (7:00am
- 9:00am) and the later shift (4:00pm
- 6:00pm), Wednesday 7:00am
- 4:00pm, and Friday 7:00am
- 1:00pm.
Although we are closed Saturday and Sunday, this position will work one hour on Saturday and one hour on Sunday to respond to voicemails and messages for the practice. You choose the hour each day, and you get paid double for that hour of time. We have been rated the top West Des Moines health center for helping our patients live the lives they deserve through a natural, effective, and state-of-the-art approach to holistic health. Our vision is to see all humans living life at their highest potential. We believe true health comes from focusing on the root cause of one's health conditions. We are a faith-based, mission-driven company who is on a mission to empower everyone to be the greatest version of themselves. There is no greater joy than witnessing our patients experience hope and healing in our office. With that aim in mind, we strive to embody the following core values as a clinic and team: Communication Excellence Commitment to serve Teamwork and accountability Willingness to take initiative Desire to constantly grow Enthusiasm Passionate Belief Our team of hardworking professionals is the key to our success. For our amazing team, we offer great classic benefits but also make sure to maintain a fun and positive working environment where employees can learn, grow, and thrive!
REQUIREMENTS FOR A
Patient Services Specialist 4+ years of customer service experience Skills such as passionate belief, people person, confident/bold, dependable/reliable, education If you are excited about this full-time customer service opportunity and meet these requirements, don't delay. Apply today !
Job Type:
Full-time Pay:
$44,000.00
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): What are your top priorities in life? What are your short term and long term goals? What are your top three professional strengths and top three areas for improvement? Describe your ideal position and why that would be ideal for you? Why should we pick you over any other candidate? What is your current pay? What kind of pay are you looking for? Do you have any restrictions on the hours you can work? If so, please explain? Please go to our website and review our core values. Which are the top 3 that stand out to you and why? On a scale of 1-10 what would you rate your computer skills? As the next step in our hiring process, we ask that you please complete our Predictive Index survey. The survey link is included below. If it does not open directly, you may need to copy and paste it into your browser.
Predictive Index survey:
https://assessment.predictiveindex.com/bo/DR2T/PatientCommunicationSpecialist Aug2026 195003
Experience:
Customer service: 2 years (Preferred)
Work Location:
Hybrid remote in West Des Moines, IA 50265
