Essential Job Duties/Responsibilities:

Respond appropriately to a high volume of incoming calls, remaining professional and courteous Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record. Provide accurate information regarding services, insurance, office policies and procedures to clients/customers Triage calls and messages and route to the appropriate department or team member Other related duties as assigned. Full-time 8am-5pm Monday-Friday, with a hybrid work scheduled of 3 days in our Chapel Hill or Concord office, 2 days at home.

Qualifications:

Education, Licensure and Certifications, Related Work Experience:

High School Diploma or equivalent Minimum of one (1) year of experience in a medical office or healthcare call center Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication: Proficient in computer application skills, including EHR/EMR, and utilization of common office equipment Strong communication, customer service, and interpersonal skills Efficient at multi-tasking, and ability to remain calm under pressure. Knowledge of patient privacy regulations and ability to maintain confidential information Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.