GENERAL SUMMARY

The Communications Specialist is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone and other communication systems. Work involves receiving critical information from healthcare providers, identifying and triaging referrals for critically ill and injured patients and the timely and appropriate documentation of relevant information into hospital databases. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation. Provides emergency communications and medical dispatch in accordance with all required protocols. Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction. Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing and in-hospital assistance. Performs inbound and outbound customer service communication utilizing complex telecommunication equipment. Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment. Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current State of Virginia certification as an EMT-A, EMT-I, EMT-P or NREMT-P (Nationally Registered Emergency Technician - Paramedic). Will consider EMT-B with relevant experience and planned completion of an EMT-A within 1 year. Must have current certification / licensure upon hire and must maintain certification throughout employment in job role. ACLS & PALS or PEPP certification required. Certification in trauma preferred. Must possess current CPR certification.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Two (2) years of clinical/EMS experience required. Previous dispatching experience preferred. Demonstrated proficiency and comprehension of medical terminology. Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary. Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records. Knowledge of emergency telecommunications a plus. Demonstrated ability to establish and maintain effective working relationships.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

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