Customer Communications Specialist

Customer Communications Specialist Focus

PM LLC - 4.0

Kaukauna, WI Job Details $18 - $19 an hour 5 days ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance Qualifications Vendor relationship building Customer communication Logistics management Process improvement Collaborating with government agencies Improving operational efficiency Vendor relationship management Stakeholder relationship building Entry level Customer complaint resolution Full Job Description Communications Specialist Are you passionate about delivering exceptional customer experiences, energized by fast-paced environments, and motivated by the chance to make a real impact every single day? Do you take pride in your ability to communicate clearly, stay organized under pressure, and turn resident concerns into meaningful solutions? If you're someone who thrives on connection, detail, and purpose, then Focus Property Management wants to hear from you! We're looking for a sharp, proactive, and enthusiastic Communities Specialist to join our dynamic team. This is your opportunity to grow your career, contribute to a company that's disrupting the property management industry, and be part of something that truly makes a difference in people's lives.

Who We Are:

At Focus Property Management, we don't do boring. Since 2019, we've experienced rapid growth by building a team of high-energy go-getters who take pride in their work and make life better for our residents every day. We think differently, act boldly, and bring heart to everything we do. Our mission? To create top-notch living experiences that residents love—and to build a workplace where people thrive.

Why You'll Love Us:

Detail is your superpower: From organizing vendor schedules to tracking rentable units, your precision and follow-through are what keep our communities running smoothly and our residents informed.

Autonomy meets impact:

We won't micromanage you — instead, we trust you to own your responsibilities, take initiative, and help shape how we do things Growth beyond the job: After your onboarding, you'll gain access to coaching in personal finance and real estate investing — because we don't just build careers, we build futures.

Your work matters:

Every interaction you manage contributes directly to our resident satisfaction and property success. Here, your impact is real, visible, and valued. About the

Role:

Title:

Communication Specialist Reports to:

Communities Leader Location:

Kaukauna, WI 54130

Pay:

$18-$19, Based on experience

Perks and Benefits:

Health, Dental, Vision, Life, and Disability Insurance Paid Time Off Flexible Monday-Friday schedule (no weekends!) Fun and engaging company events Full training provided (tools and skills) Real estate and financial coaching once you're settled into the role Focus University & Growth within the role What You'll Do (and Rock at!): Be the communication hub: Own the flow of information between our residents, field teams, and vendors—your clarity and responsiveness keep everything on track.

Maintain accuracy:

Monitor resident inquiries, lease violations, and vendor schedules with a sharp eye for detail to ensure nothing falls through the cracks.

Keep operations moving:

Coordinate meetings with municipalities and service providers, manage parking and storage logistics, and ensure updates are shared with the right people at the right time.

Think like a leader:

Identify gaps in processes, flag issues early, and propose improvements that make our communities better and more efficient.

Stay organized:

Track rentable opportunities, manage data on availability, and keep property information up to date so we can act fast and accurately.

Handle the details:

From Google reviews to property improvements, every task you manage helps create an exceptional resident experience Solve problems fast: Whether it's a resident concern or a vendor mix-up, you're quick to assess the situation and find a resolution that works.

Be the connector:

Build strong relationships with residents, vendors, and municipalities to foster trust and seamless coordination.

What Motivates You:

A changing, active workday—you're not made for a desk. Ownership of your space and results. Team support without micromanagement. Growth, learning, and moving your career forward.

Who you will work with:

A motivated top-level Leadership team A CEO/Founder that is an experienced and strategic entrepreneur 100+ high energy, positive, incredible team members We're looking for proactive, detail-driven team players who thrive on clear communication, stay cool under pressure, and take pride in creating smooth, organized experiences for both residents and internal teams. Sound like you? Focus Property Management is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.