Ecommerce Manager
Robert Half
Indianapolis, IN (In Person)
Full-Time
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Job Description
Responsibilities:
- Manage daily operations of the ecommerce platforms, focusing on both B2C and B2B sales.
- Develop and implement strategies to drive online sales through effective merchandising, pricing, and promotional activities.
- Monitor and analyze sales data, customer behavior, and website metrics to identify areas for improvement.
- Collaborate with web development partners to optimize site functionality, ensure accurate product listings, and enhance user experience.
- Coordinate timely execution of product launches, pricing updates, and seasonal promotions.
- Partner with distribution leadership to establish efficient packaging and fulfillment processes.
- Create and maintain standard operating procedures for order picking, packing, shipping, and returns management.
- Work closely with internal teams across sales, marketing, IT, and supply chain to align ecommerce goals with broader business objectives.
- Ensure consistent inventory availability and accurate stock levels for online platforms.
- Identify and implement automation opportunities to streamline workflows and improve customer satisfaction. Requirements
- Proven experience in ecommerce management or online retail operations.
- Strong knowledge of both B2B and B2C ecommerce environments.
- Familiarity with fulfillment and distribution processes, including packaging workflows.
- Demonstrated ability to analyze data and translate insights into actionable strategies.
- Excellent organizational, problem-solving, and analytical skills.
- Ability to collaborate effectively with cross-functional teams.
- Self-motivated with the ability to drive initiatives independently.
- Experience with ecommerce platforms and tools is highly desirable.
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