E-Commerce Specialist-Alberts Diamond Jewelers Albert's Diamond Jewelers is seeking an E-Commerce Specialist to drive online revenue and customer engagement through strategic product presentation, merchandising execution, and ongoing optimization of the digital shopping experience. This role owns how products are organized, promoted, and surfaced across our company website, ensuring the right products reach the right clients at the right time. The ideal candidate blends strong data literacy with merchandising instincts and cross-functional collaboration to maximize conversion, average order value, and product discovery. You will collaborate with other departments, problem-solve with external businesses, stay updated with industry trends, and provide reporting, analysis and data-informed recommendations. The candidate will work closely with the marketing and inventory departments, as well as the social media specialist, to drive sales growth and enhance conversion performance. The candidate should be prepared to support the marketing department in the planning and execution of internal and external company events. The ideal candidate should be confident, self-motivated, and possess excellent organizational and communication skills. Multitasking in a fast-paced collaborative environment is crucial, and the ability to exercise discretion and independent judgment is key to success. Responsibilities Enhance online revenue and customer engagement through strategic product placement, meticulous merchandising execution, and ongoing optimization of the digital commerce experience. Promote, support and facilitate the sale of luxury jewelry and watches while cultivating and maintaining client relationships across phone, email, text, live chat, and other communication channels. Successfully operating the company website effectively, optimizing user journeys, and aligning efforts with the technology, consultants, and marketing teams.

Multitasking in a fast-paced environment:

The ability to manage multiple projects, deliverables, open support tickets and communicate with multiple clients simultaneously, while adhering to deadlines and maintaining attention to detail In partnership with the marketing department, plan a monthly campaign calendar for email & SMS Responsible for building and scheduling 2-3 email & SMS campaigns each week Requirements Proven experience in digital marketing strategies, web platform management, e-commerce sales operations, data analytics and management Secondary or post-secondary education or equivalent experience Proficiency in Microsoft Excel, Word and Power BI, Adobe Photoshop email platform such as Klaviyo Ability to analyze large data sets and identify jewelry trends to inform the business Ability to problem-solve, multitask and manage time efficiently Excellent verbal and written communications skills Support, execute internal events and willingness to travel as required for external events. Experience partnering with vendors or 3rd parties in the following areas: ensuring that deadlines are met, that plans are accurate and budget/goals are achieved Prior experience in jewelry knowledge, sales and operations is preferred Must be flexible in availability and be willing to work during peak times. Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds.

About Albert's Diamond Jewelers:

Albert's Diamond Jewelers is a treasured Chicagoland jewelry shopping destination, located in Northwest Indiana. Established in 1905, Albert's has grown to one of the largest and most successful family-owned jewelers in the entire country. In an often fast-paced world, Albert's team prides itself on remaining steadfast in our commitment to creating a warm and personal experience for every individual who walks through our door. Times may change, but our dedication to the very best in customer care and attention never will. We are committed to both our customers and our community. We are dedicated to creating a shopping experience that allows those who visit Albert's Diamond Jewelers to enter as customers but leave as members of the Albert's family. Our special relationships with world-renowned designers allow us to stay ahead of the latest trends in jewelry design and timepiece innovations. Albert's offers the most prestigious brands including Cartier, TAG Heuer, Breitling, IWC Schaffhausen, David Yurman, Roberto Coin, Ashley Lauren Collection and Mikimoto.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The essential functions of this position must be performed with or without reasonable accommodation. If you require an accommodation to perform these duties, please notify Human Resources.

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of ECommerce experience do you have? Please provide examples of your ECommerce experience.

Work Location:

In person