E-commerce Customer Service Specialist Habitat Clothes To Live In Sharon, MA Job Details Full-time From $25 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Qualifications Customer returns handling Shopify E-commerce Records management Attention to detail Organizational skills

Full Job Description Job Title:

Ecommerce Customer Service Specialist Location:

Sharon, MA Department:

Customer Service About us Habitat Clothes to Live in is a small-batch women's apparel company focused on delivering thoughtfully designed, high-quality collections to a broad and growing audience. Operating across both wholesale distribution and direct-to-consumer, we serve over 1,500 boutiques nationwide while continuing to expand our retail presence. General Description We are seeking a detail-oriented and customer-focused Ecommerce Customer Service Specialist to support our growing online business. This role is responsible for managing all ecommerce-related customer interactions, including phone and email support, order assistance, returns, and issue resolution. This position plays a critical role in ensuring a seamless customer experience from purchase through post-delivery support. The ideal candidate is proactive, organized, and comfortable working across systems while collaborating with internal teams such as Inventory, Warehouse, and Quality Control. Key Responsibilities Customer Support (Phone & Email) Respond to ecommerce customer inquiries via phone and email in a timely, professional manner Assist customers with placing orders, processing returns, and answering product or order-related questions Deliver a high-quality customer experience aligned with company standards Returns, Refunds & RA Processing Process Return Authorizations (RAs) accurately within the ecommerce platform Manage returns and refunds, including researching and resolving any discrepancies Identify and investigate refund issues that require additional review or problem-solving Order & Issue Resolution Research and resolve issues related to order processing, fulfillment, and returns Troubleshoot discrepancies between orders placed and items picked/packed in the warehouse Ensure all issues are documented and resolved efficiently Cross-Functional Coordination Partner with the Inventory Specialist to resolve inventory discrepancies impacting customer orders Coordinate with Quality Control to ensure RAs are properly tracked and handed off for incoming returns Collaborate with internal teams to maintain smooth ecommerce and fulfillment operations Ecommerce Platform Management Accurately manage orders, returns, and customer interactions within the ecommerce system (e.g., Shopify or similar) Maintain detailed and organized records of customer interactions and issue resolutions Qualifications 1-3 years experience in customer service, ecommerce, or a related field preferred Strong written and verbal communication skills Experience handling customer interactions via phone and email Familiarity with ecommerce platforms (Shopify or similar) preferred Excellent organizational skills and attention to detail Strong problem-solving abilities and ability to work independently Comfortable collaborating across multiple teams

Pay:

From $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person