E-Commerce Manager

About Us Merchandise Outlet is an establiched discount and liquidation retail chain operating 11 stores across Central and Northern Michigan. We source high-quality closeout, overstock, and liquidation merchandise and sell it at prices that give our customers a genuine value. Our business is built on the treasure hunt experience — customers walk in not knowing what they will find, and they leave having found something they love at a price they cannot believe. We are now looking to grow out the e-commerce side of our business to take our merchandise beyond our physical store footprint and reach customers across a broader market. This is a ground-floor opportunity to build and lead something — not to maintain a system someone else built. The Opportunity What We Are Looking For We want someone who has done this before. Not someone who is curious about e-commerce or has dabbled in selling online — someone who has built or managed an online sales operation for a retail or product business, understands the mechanics of marketplaces and direct-to-consumer channels, and can walk into our warehouse, put their hands on merchandise, and make smart decisions about what goes online, what goes to stores, and what gets bundled or auctioned. We are a fast-moving, lean operation. We do not have time to provide basic training on what e-commerce is. We need a manager who knows the tools, knows the platforms, knows what good looks like — and can apply that knowledge to our specific merchandise mix and customer base. If that describes you, keep reading. Role Overview The E-commerce Manager will own the full online sales operation for our company. A critical and daily part of this role is being physically present in our warehouse — walking new merchandise as it arrives, evaluating condition and market value, and making real-time decisions about what merchandise is best suited for online channels, which stores it should go to, and how it should be bundled, priced, or presented. You will then be responsible for getting that merchandise listed, sold, and shipped online efficiently and profitably. This is a hands-on role. In the early stages especially, you will be doing the work with your team. As the channel grows, you will help define what team or support resources are needed to scale it. At a Glance Title Ecommerce Manager Reports To Owner / Senior Leadership Location - Mt Pleasant, MI On-site at our warehouse/distribution location — physical presence with merchandise is a core requirement of this role Schedule Full-time — Monday through Friday Compensation Competitive Hourly Rate commensurate with experience + potential performance bonus Start Date As soon as the right person is identified What You Will OwnMerchandise Evaluation and Channel Routing Daily merchandise walk — physically inspect incoming merchandise as it arrives, assess condition, identify brand value, research comparable sold prices, and make fast, accurate decisions about channel routing Channel routing decisions — determine whether each item or lot is best suited for online individual listing, store floor, bundled lot sale, auction, or wholesale — the right call on this decision drives profitability across the entire business Photography and listing production — photograph items, write accurate and compelling listing descriptions, set prices, and publish listings efficiently — speed to market matters in liquidation because the best items sell fastest Platform and channel management — select, build, and manage the right selling platforms for our merchandise — Amazon Marketplace, eBay, Shopify, Facebook Marketplace, or others — and maintain account health, seller metrics, and compliance across all active channels Revenue and Pricing Revenue growth — set and hit monthly and quarterly online revenue targets Pricing strategy — develop and maintain a pricing framework that maximizes margin while remaining competitive on each platform Promotions — plan and execute online promotions, clearance events, and seasonal campaigns Competitive monitoring — track competitor pricing and market conditions to ensure we are positioned correctly Operations and Fulfillment Fulfillment process — design and oversee an efficient pick, pack, and ship operation — whether in-house or third-party Returns management — build a returns process that minimizes cost and customer friction Vendor relationships — manage relationships with shipping carriers, fulfillment partners, and platform contacts Analytics and Reporting Performance tracking — build and maintain dashboards that show online revenue, margin, sell-through, traffic, and conversion by channel Reporting cadence — provide clear weekly and monthly reporting to ownership on what is working, what is not, and what needs to change Data-driven decisions — use platform analytics and sales data to continuously improve listings, pricing, and channel mix What We Require Non-Negotiable Experience We will not compromise on these. If you do not have demonstrated experience in these areas please do not apply — it is not fair to either of us. Proven ecommerce experience — minimum 3 years managing online sales for a retail, product, or merchandise-based business — not just marketing or website management Marketplace expertise — hands-on experience managing seller accounts on Amazon, eBay, or similar marketplaces — including listing optimization, pricing, and account health Revenue ownership — you have personally been responsible for hitting an online revenue number, not just supporting someone who was Inventory-based selling — experience selling physical products online, not services or digital goods — you understand SKUs, inventory management, and the operational side of ecommerce Data fluency — comfortable pulling your own reports, reading platform analytics, and making decisions based on numbers rather than gut feeling Strongly Preferred Discount, liquidation, or off-price experience — you understand that our inventory is not standardized — lots vary, quantities vary, condition varies — and you know how to merchandise that effectively online Multi-channel management — experience running more than one selling platform simultaneously and knowing how to prioritize across them Photography and listing content — ability to direct or produce effective product photography and write compelling listing copy Shopify or similar DTC platform — experience building or managing a direct-to-consumer online store, not just marketplaces Comfortable in a warehouse environment — you are not deterred by a physical working environment — you can work in a warehouse, handle merchandise, photograph items on a table, and manage a laptop-based business simultaneously. This is not a desk job. What Success Looks Like In the First 30 Days Fully audit our current online presence and provide a written assessment with recommendations Identify which platforms represent the best opportunity for our merchandise type Get at least one channel active and generating revenue Build a 90-day roadmap with specific revenue targets In the First 90 Days At least two active selling channels with consistent weekly revenue A pricing framework that protects margin while moving product efficiently A fulfillment process that is documented, repeatable, and scalable Weekly reporting delivered consistently to ownership At 6 Months Online channel is producing meaningful, growing revenue with clear month-over-month trajectory Sell-through rates on online inventory are tracking above 70% Margin on online sales is documented and within targets You have identified what additional resources — if any — are needed to scale

Pay:

From $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Retirement plan

Experience:

E-Commerce:

3 years (Preferred)

Work Location:

In person