Position Summary:

The E-Commerce Customer Service Specialist is responsible for providing excellent customer service to online shoppers, in store pick-up customers, and 3rd party shipping vendors at Goodwill-Easter Seals' e-commerce facility. This position provides guidance to customers for in-person customer pickups and online customer questions.

Job Pay & Perks:

Pay Range:

$17.20 - $23.66/hr Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.

Benefits:

Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount! Opportunities for career development and advancement All major holidays off!

Essential Functions:

Customer Service:

Provides excellent customer service to internal and external customers.

Operations:

Ensures E-Commerce's customer service activity runs efficiently and effectively.

People Management:

Coaches, trains and develops employees by providing clear direction and challenging goals.

Services and Programs:

Ensures continued community involvement and education around GESMN.

Safety & Asset Protection:

Follows and adheres to loss prevention and safety procedures and initiatives.

About You:

Ability to effectively communicate with supervisors, employees and customers Proficient in Microsoft Office Suite. Ability and desire to provide excellent customer service. Ability to work independently and coordinate multiple projects simultaneously. Excellent organizational and administrative skills with the ability to prioritize. Strong attention to detail. Strong analytical, problem solving and strategic thinking skills. Strong people management skills. Strong conflict skills. Ability to handle sensitive and confidential information appropriately.

Prior Experience & Education:

1-3 years of relevant experience required High school diploma preferred

About Us:

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here . Star Tribune Top Workplace 6 years running. Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.