Wine Solutions is looking for a highly motivated, personable, and detail-oriented wine professional to join our growing specialty wine retail business. This is an exciting opportunity for someone who loves wine and enjoys working at the intersection of e-commerce, wine content, sales, customer relationships, and business operations . This is a hands-on position with significant responsibility and room to grow. You will work directly with the business owner, who is on site daily , and become an important part of the day-to-day operation and continued growth of the business. A primary focus of the role is managing and improving our e-commerce presence . This includes maintaining our Shopify website, researching wines, writing and editing product descriptions and tasting notes, managing product imagery and presentation, and keeping pricing, inventory, availability, and product information accurate. You will also help prepare customer-facing content for email and social media. The role also includes direct wine sales and customer relationship development . You will work with customers in person, by phone, and by email; make personalized recommendations; manage orders; follow up with clients; and identify opportunities for additional and repeat sales. Most importantly, we are looking for someone who is curious, proactive, entrepreneurial, and takes ownership of their work . We want someone who notices problems, looks for opportunities, improves processes, and asks, "Is there a better way to do this?" Compensation $16-$22 per hour, depending on experience , plus employee wine discount. We are also open to developing a sales commission structure for the right candidate. As your responsibilities and contribution to the business grow, there will be opportunities for increased compensation and advancement. Key Responsibilities E-Commerce & Wine Content Manage and maintain wine listings and product information on Shopify Keep pricing, inventory, availability, vintages, images, and product details accurate and current Research wines, producers, regions, and vintages Create and update product descriptions, tasting notes, sales presentations, and other wine content Maintain our product offering based on our ethos of value, high quality, and authenticity — we do not want to sell wines we do not support or believe in! Ensure wines are presented accurately, attractively, and compellingly online Prepare customer-facing wine offers and content for email and social media Pay attention to how customers respond to products and content and use that insight to improve presentation and sales Shopify Automation & Efficiency Our Shopify workflow is continually evolving. As Wine Solutions grows, we are moving away from repetitive, manual website and inventory maintenance toward more automated and efficient systems . You do not need programming or advanced technical skills. What matters more is curiosity, intuition, determination, and a willingness to learn how systems work. We are looking for someone who: Has basic to intermediate Excel experience and is comfortable working with spreadsheets Notices repetitive or unnecessarily manual tasks Looks for ways to make processes simpler, faster, and more efficient Is comfortable learning new technology and experimenting with systems and workflows Can learn to use Shopify's built-in tools and other no-code, plug-and-play systems Is willing to test, troubleshoot, and improve processes Thinks about how information can move efficiently between inventory, the website, orders, and other sales channels If a programming solution is needed, we have a programmer on call . Your role is not to write code, but to recognize opportunities, think through better solutions, and help implement more efficient processes. The goal is to spend less time on repetitive data entry and more time on wine research, content, customers, sales, and growing the business . You don't need to be a programmer — you need to be a problem solver . Direct Sales & Client Relationships Sell wine directly to customers in person, by phone, and by email Develop strong, long-term customer relationships Provide knowledgeable and personalized wine recommendations Learn customer preferences and use that knowledge to make relevant recommendations Follow up with customers regarding purchases, offers, new arrivals, allocations, and other opportunities Book and manage customer orders accurately and efficiently Identify opportunities to increase sales and generate repeat business Assist with special orders, allocations, and individual customer requests Communicate with customers regarding wine availability, orders, shipping, and other questions Provide exceptional, personalized customer service Store Operations & Inventory Assist with maintaining accurate physical inventory and communicating inventory needs Assist with daily operational and administrative duties Identify and resolve operational issues What We're Looking For The ideal candidate is: A motivated self-starter who takes initiative and accountability Passionate about wine and eager to continually expand their knowledge Comfortable working with technology, data, and learning new systems Curious and willing to research wines, producers, regions, and vintages Able to communicate the appeal of a wine clearly and accurately Organized and highly detail-oriented A natural problem solver Friendly, engaging, and comfortable interacting with customers Comfortable actively selling wine and developing client relationships Able to prioritize and multitask in a fast-paced environment Comfortable working independently while knowing when to ask for direction Professional, dependable, and accountable Someone who takes pride in the quality, accuracy, and presentation of their work Preferred Experience 2-6 years of wine retail, wholesale, or beverage industry experience Or a wine-passionate candidate with retail, e-commerce, and/or marketing experience — I myself was an industry transition Customer service and sales experience Experience selling wine or other premium products Experience with Shopify or another e-commerce platform Basic to intermediate Excel proficiency Microsoft Word proficiency MailChimp or another email platform experience Social media content experience Strong writing, editing, and research skills Requirements Ability to lift and move 40-lb. cases of wine Valid driver's license Willingness to undergo a background check Why Wine Solutions? Wine Solutions is a growing, owner-operated specialty wine retailer focused on exceptional wines and a high level of personal service. Because we are a small business, you won't be working in a silo or getting lost in a large organization. You will work directly with the owner and gain exposure to wine buying, inventory, e-commerce, content, sales, customer relationships, and the day-to-day business of wine . For the right person, this is an opportunity to develop real expertise in wine while learning how to sell, manage e-commerce, improve business processes, and contribute directly to a growing company . We want someone who doesn't simply want a job — they want to learn, contribute, take ownership, and grow with the business . What Success Looks Like Success in this role means: Website products, pricing, inventory, images, and descriptions remain accurate and current Wine content clearly communicates the quality and appeal of the wines we sell Online and direct sales increase Customer relationships and repeat sales grow Repetitive processes become more efficient and increasingly automated You proactively identify problems and opportunities and help solve them You bring ideas that improve sales, customer service, content, and efficiency You increasingly operate independently and take ownership of important areas of the business Your responsibilities, independence, sales contribution, and compensation grow as your contribution to the business grows

Job Type:

Full-time Pay:

$16.00 - $22.00 per hour

Work Location:

In person