White Confetti Box is looking for a highly organized, proactive person to join our Myrtle Beach team and help keep the day-to-day flow of our e-commerce business running smoothly. This is a hands-on, in-person role for someone who naturally notices what needs to be done, and does it. You'll work across customer service, orders, shipping, product listings, and day-to-day logistics, helping make sure customer questions are answered, problems are solved, and orders keep moving through our studio and out the door on time. We're looking for someone who is exceptionally comfortable on a computer, communicates beautifully in writing, and is a genuinely strong problem solver. You should be able to follow established procedures when there is a clear answer, but also have the judgment to figure things out when there isn't one. This is not a remote position and it is not a traditional call-center customer service role. You'll work alongside our team in our Myrtle Beach studio and be actively involved in what is happening with our orders every day. About Us We are an online boutique creating custom gifts and favors for every milestone moment in our customers' lives. Every order we create is part of someone's milestone moment, and we treat it that way. Our team works out of an air-conditioned warehouse (not your typical warehouse) in a fast-paced environment where precision, efficiency, and teamwork are everything. Going above and beyond to exceed expectations isn't just what we do, it is who we are. About the Role Responsibilities Ecommerce Customer Service Manage daily customer communication through email, online chat, and ecommerce messaging platforms Respond to customer questions professionally, warmly, accurately, and within established response-time expectations Follow White Confetti Box's communication protocols, customer service procedures, and company policies Assist customers with product questions, personalization details, proofs, order changes, delivery expectations, and shipping concerns Review each customer's order and communication history before responding to ensure information is complete and accurate Handle challenging or unusual customer situations calmly and professionally Determine when an issue can be resolved independently and when leadership involvement is required Maintain White Confetti Box's brand voice and standard of service in every customer interaction Order and Shipping Support Monitor active orders for missing information, unanswered proofs, incomplete personalization details, address concerns, or other issues that could delay production or shipment Proactively contact customers when information or approval is needed to keep an order on schedule Review event dates, processing times, estimated delivery dates, and tracking information to provide accurate guidance Identify potential shipping problems before they become urgent whenever possible Troubleshoot delayed, stalled, misrouted, damaged, lost, or returned shipments Clearly communicate shipping updates, available resolutions, and required next steps to customers Contact shipping carriers and file or manage shipping claims when applicable Follow customer and shipping issues through to complete resolution Recognize recurring customer or shipping concerns and report patterns that may require a process improvement Ecommerce Listings and Website Development Create accurate, complete, and customer-friendly website product listings Add product titles, descriptions, pricing, personalization instructions, product options, photographs, and other required information Review and update existing listings when product details, availability, pricing, processing information, photographs, or options change Ensure product information is accurate and consistent throughout the website Identify outdated, incomplete, confusing, or inaccurate listing information and proactively correct it Anticipate common customer questions and incorporate helpful information into product listings Proofread listing content and test product options and personalization fields before publication Assist with product organization, ecommerce merchandising, seasonal updates, and other website improvements Team Collaboration Collaborate with customer service, design, production, and fulfillment team members to help ensure orders remain on schedule Communicate important customer requests, deadlines, order changes, and concerns clearly and promptly Confirm that required customer information is received in time to prevent production delays Identify and follow up on orders that may be at risk of missing their scheduled ship date Coordinate with designers and fulfillment employees to resolve order-related questions efficiently Ensure commitments made to customers align with company policies, production schedules, and shipping capabilities Keep appropriate team members informed when a customer request or change could affect production or fulfillment Help identify and resolve communication or workflow issues that could delay an order Additional Team Support Customer service and ecommerce listings are the primary responsibilities of this position. However, White Confetti Box is a collaborative small business, and team members occasionally help outside their primary roles when time and business needs allow. This position may provide additional support with administrative, organizational, order-processing, production, or other ecommerce-related tasks. Additional support should not interfere with the timely completion of the position's primary responsibilities.

This Role Is Perfect For Someone Who:

White Confetti Box is seeking a highly motivated, detail oriented individual. Are you the person who notices everything? The typo on a product listing. The customer who hasn't approved her proof. The package that hasn't moved in two days. The order that's supposed to ship tomorrow but is still missing information, if that's you, then we would love to hear from you! What Success Looks Like Success in this role means providing customers with thoughtful, accurate, and timely support while helping orders move through production and fulfillment as scheduled.

A successful team member will:

Consistently meet/exceed our customer service standards, including required message response-rate expectations. Notice missing personalization information and contact the customer before it delays production Identify unusual tracking activity and take action before the customer's event date is at risk Understand the difference between a routine shipping update and a situation requiring immediate attention Create product listings that are clear, complete, accurate, and easy for customers to understand Follow every open issue through to resolution without requiring repeated reminders Communicate closely with the team so customer requests are understood and potential problems are addressed early Take ownership of responsibilities until the desired outcome has been achieved Closed-Loop Ownership We practice closed-loop ownership. If you take responsibility for a customer, order, or shipping issue, you own it until it is fully resolved, not simply until you have sent an email or passed the issue to someone else. The ideal candidate combines genuine customer care with strong judgment, technical confidence, proactive problem-solving, and dependable follow-through. Required Qualifications Five or more years of professional customer service experience is strongly preferred. Candidates with slightly less experience may be considered if they demonstrate exceptional written communication, advanced problem-solving skills, and relevant ecommerce experience. Professional experience providing customer service through email, online chat, ecommerce messaging, or another written digital platform Excellent written communication, grammar, spelling, and proofreading skills Strong computer proficiency and the ability to confidently navigate multiple platforms and systems Demonstrated experience independently resolving complex customer or order-related problems Advanced troubleshooting and problem-solving abilities Strong organizational, time-management, and follow-up skills Ability to manage multiple customer conversations, orders, deadlines, and unresolved issues simultaneously Ability to follow established policies and communication protocols consistently Sound judgment regarding when to act independently and when to involve leadership Ability to collaborate effectively with multiple departments to keep orders moving on schedule Ability to remain calm and professional during time-sensitive or challenging situations Preferred Qualifications Ecommerce customer service experience Experience creating or maintaining website product listings Experience with Etsy, Shopify, or similar ecommerce platforms Experience handling shipping issues involving UPS, USPS, FedEx, or ecommerce marketplace claims Experience working with personalized, made-to-order, wedding, event, gifting, or consumer products Familiarity with order-management, project-management, inventory, email, or online communication platforms

Hours and Location:

Approximately 40 hours/week Position on-site in our studio (right near market commons) Monday-Friday during normal business hours Top Priority Given to

Applications Following These Guidelines:

Attach a cover letter describing why you'd be a great fit for our company. Tell us why you're the person for the job . Bonus points if you love a good checklist. Attach your resume.

Job Type:

Full-time Pay:

$17.00 - $22.00 per hour

Benefits:

Dental insurance Vision insurance Ability to

Commute:

Myrtle Beach, SC 29577 (Required) Ability to

Relocate:

Myrtle Beach, SC 29577: Relocate before starting work (Required)

Work Location:

In person