Position Overview The eCommerce Order Specialist will perform a wide variety of activities regarding online ordering, including but not limited to; processing online orders, fraud detection, customer follow-ups, returns processing, credit reviews, credit refunds, addressing shipping issues. The incumbent will have a passion for serving customers placing online orders, using professionalism to ensure a positive experience. Primary Job Functions The primary job functions include, but are not limited to: Process new orders placed through the Arnold Oil Company eCommerce platform Manage change orders when necessary Manage the source of the orders (Distribution Center, Store Location, etc.) Process all types of returns: General, defective, damaged Ensure processes are in place for timely warehouse feedback, including resolution and communication with customer Process customer credits and chargebacks, the GOAL being to keep customer complaints at zero and satisfaction at 100% Address customer complaints in a timely fashion Manage customer cancellations immediately Process and handle all freight and any issues that may arise when shipping items. Other tasks as assigned by management Skill Requirements The skill requirements include, but are not limited to: Ability to thrive in a fast-paced by effectively managing orders and returns, providing excellent customer service Excellent organizational and time management skills Proactive approach to problem solving and process improvement Ability to work independently and as part of a team Proficient with use of Microsoft Office® programs (Excel, Outlook) Strong written and verbal communication skills Good understanding of and adherence to Company policies and procedures Keen attention to detail Must maintain regular and prompt attendance Ability to maintain strong relationship with team members Attitude that supports the Company's goals and values Ability to read and write English Must pass a physical, human performance evaluation and drug screening Experience Requirements Prior experience with eCommerce preferred, but not required Education Requirements High School Diploma or GED preferred Certification Requirements N/A #AOC123