Job Description Lollicup® USA, Inc., headquartered in Chino, CA, is the manufacturer of Karat® food disposable goods and TeaZone® beverage products, the distributor of other leading coffee and tea ingredient brands, and a leader in custom printing and innovative packaging solutions. We are recognized for our thermoforming plastic manufacturing capabilities in North America, allowing us to offer competitive pricing through our distribution network of six regional warehouses located in California, Hawaii, New Jersey, South Carolina, Texas, and Washington. We proudly serve national chain accounts such as Panda Express, Flame Broiler, The Coffee Bean & Tea Leaf, and more.

Corporate Website:

www.karatpackaging.com Job Responsibilities Order Processing & Fulfillment Manage daily orders across E-Commerce Platforms from order processing through shipment confirmation. Communicate with warehouses and fulfillment centers to ensure timely and accurate order fulfillment. Verify tracking information, packing accuracy, and inventory availability. Customer Service Respond to customer inquiries and messages through E-Commerce Platforms within established service level agreements (SLAs). Resolve product questions, order issues, and delivery concerns professionally and efficiently. Maintain high customer satisfaction and account performance metrics. Claims & Returns Management Handle claims, returns, refunds, and customer disputes across E-Commerce Platforms. Investigate issues such as lost shipments, damaged or defective products, and delivery concerns. Submit supporting documentation and coordinate with platform support teams to resolve claims when necessary. Account Maintenance Monitor marketplace performance metrics, including order accuracy, shipping performance, customer feedback, and account health. Ensure compliance with marketplace policies and operational guidelines. Assist with product listing updates, content accuracy, pricing, and inventory maintenance. Cross-Functional Coordination Collaborate with internal teams, including logistics, marketing, and accounting, to ensure smooth daily operations. Support multiple online sales channels, including Walmart Marketplace, eBay, Shopify, and other E-Commerce Platforms. Requirements Strong computer skills with proficiency in Microsoft Excel, Word, Outlook, and internet-based applications. Excellent written and verbal communication skills. Resourceful, organized, and able to work effectively in a team environment. Positive attitude, self-motivated, and dependable. Experience in merchandising, online marketing, and/or e-commerce. Demonstrated ability to manage projects and follow through to completion. Must be authorized to work in the United States. Must be able to pass a drug test and background screening. Dependable, responsible, and accountable. Ability to work independently and collaboratively. Experience with E-Commerce Platforms is preferred. Bilingual Mandarin/English is strongly encouraged.

Schedule:

Monday - Friday, 8:00 AM - 5:00

PM Compensation:

Up to $21.00 per hour , depending on experience (DOE), plus Health, Dental, Vision, and other benefits after successfully completing a three-month probationary period. A 401(k) plan is available after the first year of employment.ear

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Shopify:

1 year (Preferred)

Marketing:

2 years (Required)

Sales:

2 years (Required)

Language:

Mandarin (Preferred)

Work Location:

In person