eCommerce & Customer Support Specialist Liberty Mountain - 3.0 Sandy, UT Job Details Full-time 5 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Live chat Email customer support Microsoft Outlook Customer returns handling Product marketing Phone communication Spreadsheets E-commerce Vendor communication Microsoft Dynamics Navision Retail sales Client interaction via phone calls

Full Job Description Company Description:

Liberty Mountain is a growing full-line distributor of products designed for backpacking, camping, rock climbing, ice climbing, mountaineering, and other outdoor recreation. Liberty Mountain prides itself in supplying the industry with new innovative equipment through dedication, hard work, integrity, quality, and great customer service. Our motto is "Everything for the Outdoors." The company has been in business for over 70 years and is currently offering service to thousands of customers worldwide.

Job Overview:

Assist the Department Manager in all areas of direct to consumer closeout sales, house and exclusive brand online sales and other duties within the Outlet Store. Responsible for promotion, customer acquisition, and building sales on our online direct to consumer platforms. Listing products, keeping product listings maintained, promotions/sales, and other marketing efforts. Assisting with the returns/warranty duties in the department as needed.

Requirements:

Familiarity with a variety of outdoor equipment and its uses. Knowledge of climbing and climbing equipment, camping or backpacking is a plus. Willing to take initiative and make positive suggestions and contributions to improving the company. Basic proficiency with Microsoft Excel, Word and Outlook. Familiarity with Amazon's Seller Central, eBay, and other 3rd party platforms or willingness to dive in head first to learn and improve selling capabilities. The ability to use or learn our ERP Software (Navision). Good written and verbal communication skills a must. Person will be dealing with end consumers and shops from across the USA and internationally. Diplomatic skills - May need to discuss issues with customers and vendors via phone, email, or chat and do so diplomatically. Efficiency - There are times when a large work volume will come through. We need someone who can buckle down and work without becoming too distracted.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person