E-Commerce Customer Support Specialist GL Intelligence, Inc. Chantilly, VA Job Details Full-time $48,000 - $60,000 a year 6 days ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Vision insurance 401(k) matching Qualifications Computer operation Managing customer accounts Customer communication Customer support experience within e-commerce industry E-commerce Computer skills Customer support Phone call management Chinese Full Job Description GL.iNet is looking for a Customer Support Specialist who is fluent in both Chinese and English to join our team in Chantilly, VA. You'll assist customers through Amazon, Shopify, and other e-commerce channels, help with product setup and configuration, and troubleshoot routers, Wi-Fi, connectivity, and other general product issues. You'll also help identify recurring customer issues, coordinate with the appropriate technical team on more complex issues, and work with our product and technical teams to improve the overall customer experience. What you'll need: Fluent in Chinese and English, both written and spoken Strong communication and problem-solving skills Comfortable working with computers and technology products Basic understanding of Wi-Fi, routers, or networking products Ability to understand customer issues and explain solutions clearly Experience with Amazon/e-commerce, customer service, or technical support is preferred, but not required What we offer: Competitive base salary + performance-based bonus Health, dental, and vision benefits 401(k) retirement plan Paid Time Off (PTO) and company holidays Technical training Opportunities for professional growth

Job Type:

Full-time Work Location:

On-site in

Chantilly, VA Pay:

$48,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance

Language:

Chinese (Required) Ability to

Commute:

Chantilly, VA 20151 (Required)

Work Location:

In person