Automotive Product Specialist

Haley Toyota of Richmond is seeking an Automotive Product Specialist. An Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills.

PRODUCT SPECIALISTTRAINING WILL INCLUDE

Utilization of Customer Retention Management system (CRM) Step by step guidance on customer interaction Daily Tasks Product training Business Development Center (BDC) Online Manufacturer Training Knowledge on other departments within the dealership. (Service/Parts/Body Shop) Understanding of paperwork Importance of Customer Satisfaction Index (CSI) Conflict resolution Inner workings of the automobile business Delivery process Customer follow up process, appointments Finance and Insurance (F&I) products Visit other dealerships

NON-NEGOTIABLE REQUIREMENTS AND STANDARDS INDIVIDUAL STANDARDS

The Product Specialist Must:

Be a College Graduate with a Bachelors degree (may be eligible in last two semesters) Possess the character and appearance standards of your specific dealership Maintain a positive, wholesome attitude towards life and the sales profession Engage in some kind of self-improvement program regularly Get along well with other employees of the dealership

WORK ORGANIZATION STANDARDS

The Product Specialist Must:

Know how to set objectives or quotas and how to figure a method or program of action to reach those goals Come to work each day with a plan of work for the day Have a positive owner-follow-up system Ability to be openly communicate with management

KNOWLEDGE STANDARDS

The Product Specialist Must:

v Learn why people buy and how to meet the needs of various types of customers Know the company sales and credit policies Have a thorough product knowledge of your own products and a general knowledge of competitive products Follow a sales plan with every customer