We are looking for an ERP/CRM Consultant to partner with business teams and delivery stakeholders in Glendale, California to shape effective Salesforce solutions. This Long-term Contract position focuses on evaluating operational needs, defining clear functional expectations, and helping Agile teams deliver business-aligned outcomes. The role is ideal for someone who can connect business priorities with platform capabilities across the full solution lifecycle.

Responsibilities:

• Facilitate discovery sessions with stakeholders to uncover business goals, pain points, and functional needs related to Salesforce initiatives.
• Examine existing workflows and map improved future-state processes that support operational efficiency and business value.
• Convert business input into well-defined functional specifications, user stories, and measurable acceptance criteria for delivery teams.
• Partner with technical resources and product leadership to guide solution design, platform configuration decisions, and feature prioritization.
• Maintain and organize product and sprint backlogs to ensure work items are clear, actionable, and aligned with project objectives.
• Take part in Agile ceremonies, including sprint planning, backlog refinement, review sessions, and retrospectives, to support continuous progress.
• Provide ongoing clarification to development and QA teams so that requirements are accurately understood and implemented.
• Assist with functional testing, issue triage, resolution tracking, release readiness activities, and stakeholder demonstrations.
• Work closely with business partners to confirm that delivered capabilities meet intended goals and support adoption through clear documentation.