Customer Relationship Management (CRM) Administrator - Student Success & Retention FranU Baton Rouge, La Watch FranU's Mission Video at: https://vimeo.com/1174907649 The Customer Relationship Management (CRM) Administrator - Student Success & Retention position is a vital role within Enrollment Operations and is dedicated to supporting post-matriculation student engagement, persistence, and completion. This position is responsible for managing student success workflows within the CRM, including early alert systems, intervention tracking, retention communications, and progression monitoring. The CRM Administrator will identify and resolve system and process issues that impact student persistence and success outcomes. In addition, the individual will be responsible for creating, documenting, and managing business process flows that support advising, academic support, and student success operations to ensure efficiency and a high level of service to currently enrolled students. This role will collaborate closely with Information Technology, Academic Affairs, Student Success, Financial Aid, the Registrar, and Student Life to ensure positive student progression, satisfaction, and timely completion. Qualifications

EXPERIENCE

One (1) yar of experience in Higher Education Student Success, Academic Advising, Retention, Enrollment Operations or Admissions, preferred; One (1) year of experience using a CRM supporting post-matriculation workflows, preferred; Experience with Technolutions Slate CRM (including Student Success/Retention functionality), preferred

EDUCATION

Bachelor's Degree

SPECIAL SKILLS

Ability to work flexible hours, as needed; Superb organizational skills, problem-solving ability, and attention to detail; Ability to work under pressure with multiple deadlines; Excellent written and verbal communication skills; Must be able to work independently and as a member of a Team; Ability to work collaboratively with a wide range of stakeholders across Enrollment Operations, Student Success, Academic Affairs, and Student Life; Strong analytical skills to support student success workflows, interventions, and retention efforts.