Job Title:

Product Specialist Location-Type:

Onsite in

Needham, MA Start Date:

9/21/2026

Duration:

Contract, 6+

Months Compensation Range:

$30-32/hr W2

Benefits:

Eligible for Health, Dental, Vision, and 401

K Visa Sponsorship:

Not eligible for visa sponsorship This role serves as the liaison between the client's customer support organization and its Product Development team, transforming high-volume consumer feedback into clear, actionable insights that drive product improvement. Job Summary

• 2-6 years of experience in product data
• Analyze and synthesize large volumes of consumer feedback from customer comments, product reviews, star ratings, and call center data to identify trends and pain points.
• Translate consumer insights and user feedback into actionable recommendations for the Product Development team.
• Support new product launches by monitoring consumer sentiment and surfacing timely insights.
• Collaborate cross-functionally with product managers, engineers, and marketing teams to ensure a seamless product experience from conception to adoption.
• Develop engaging content including product demos, training materials, and user guides tailored for internal teams and external audiences.
• Deliver presentations and workshops to educate internal teams and external customers on maximizing product value.
• Conduct proactive market research and identify emerging trends to inform future product roadmaps.

Required Qualifications:

• Demonstrated ability to analyze and synthesize large, ambiguous datasets into clear recommendations and narratives.
• Strong data storytelling skills with experience communicating insights to cross-functional stakeholders.
• Proven ability to influence cross-functional partners without direct authority.
• Experience in a fast-paced, high-volume environment requiring prioritization and proactive problem-solving.

Preferred Qualifications:

• Prior experience in a product specialist, consumer insights, or customer experience role.
• Familiarity with consumer feedback channels such as product reviews, call center data, or sentiment monitoring tools.
• Experience supporting product launches and monitoring post-launch consumer sentiment.
• Comfortable navigating ambiguity and asking thoughtful, clarifying questions to drive action.