About the

Role:

NET Recovery Corp is building a compliant, scalable customer engagement stack across multiple states and clinic sites. We are hiring a CRM Specialist to own our HubSpot CRM and CloudTalk phone system end to end, designing the data model, workflows, pipelines, and reporting that our sales, intake, and marketing teams depend on. Because we operate in regulated healthcare, every configuration decision has to protect PHI and PII under HIPAA and 42 CFR Part 2. Tool defaults are not trusted blindly here. You will build the guardrails at the configuration and process layer.

Duties and Responsibilities:

Own the HubSpot data model: custom objects, properties, record layouts, pipelines, and lifecycle stages. Build and maintain the automation layer: workflows, sequences, enrollment triggers, and branching logic. Configure CloudTalk call flows, IVR, routing rules, queues, agent setup, and dispositions, and own the CloudTalk to HubSpot integration so calls, recordings, and dispositions sync accurately.

Build compliance into the configuration:

field-level restrictions, consent-tracking properties, restricted views, and redisclosure safeguards, so PHI and PII are handled per HIPAA and 42 CFR Part 2. Confirm BAAs are in place for both platforms and keep usage within scope. Manage users, teams, roles, and permissions, enforcing least-privilege access to sensitive records. Build the dashboards and reports leadership relies on, train internal users, and keep both instances clean, documented, and scalable. What Success Looks Like By 3 months: HubSpot and CloudTalk core configuration is live, with the primary workflows and call flows in use. Compliance reporting is in place, including HIPAA and any other applicable regulations. Process documentation is underway, covering how each tool works and how they connect. By 6 months: You have engaged stakeholders across the company to optimize and refine workflows. Reporting dashboards are live and actively used by the teams that rely on them.

Required Qualifications:

5+ years administering

HubSpot CRM:

workflows, custom objects and properties, pipelines, lifecycle stages, and reporting. Hands-on experience configuring a cloud phone or contact-center platform (CloudTalk preferred; Aircall, Twilio, RingCentral, or similar acceptable). Track record building and maintaining CRM integrations, with the data-modeling discipline to keep an instance organized and scalable as it grows. Clear documentation habits and the ability to turn business needs into working system configuration. Strongly Preferred HubSpot certifications (Admin, Marketing Software, Sales Software, and/or RevOps). CRM or telephony experience in a HIPAA-regulated environment, including 42 CFR Part 2 consent and redisclosure rules, PHI/PII handling, and BAAs. Or a demonstrated ability to ramp on regulated-data rules quickly. Call-recording compliance experience (consent, storage, retention). RevOps process design across sales, marketing, and intake.

Soft Skills:

Goal-oriented with the ability to work independently and manage time effectively Proactive, detail-oriented, and organized with the ability to manage multiple conversations and tasks simultaneously Effective problem-solving skills with the ability to address questions and objections with confidence

Pay:

$120,000.00 - $140,000.00 per year

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Paid time off

Work Location:

Hybrid remote in Costa Mesa, CA 92626