About Us:

At Room For Paws Pet Resort, our mission began as a vision to provide a safe, environmentally healthy, and nurturing facility where we enhance the quality of life for pets and their families. Through a customized, enriching, and educational experience for every furry guest, we offer peace of mind to pet parents—so they can enjoy their time away and the moments when they reunite. Every guest is treated like a member of our own family. We are also deeply committed to building strong relationships within our local community, continuing to grow and serve—four paws at a time. About the

Role:

We are seeking a friendly, organized, and proactive Reservations Counselor / Marketing Assistant with exceptional interpersonal skills to join our team. This role is ideal for someone who thrives in a fast-paced, team-oriented environment, enjoys building genuine connections with both clients and coworkers, and is excited to take on new challenges. This position offers strong growth potential, with opportunities to develop into a leadership role for the right candidate.

Key Responsibilities:

Manage phone calls and reservations with professionalism, warmth, and attention to detail Check guests in and out; process payments efficiently and accurately Maintain accurate records for each pet Assist with dog handling and transport within the facility Occasionally assist with pet pick-up/drop-off Deliver a high-quality, upscale customer experience Collaborate with team members to ensure smooth daily operations and exceptional care Take photos and videos for social media Plan and run monthly marketing activities (back-to-school theme party, Halloween, etc)

Qualifications & Skills:

Strong interpersonal, communication, and customer service skills Proven ability to work well as part of a team and contribute to a positive workplace culture At least 2 years of customer service experience in an upscale setting Background in pet care (daycare, grooming, walking) is a plus Comfortable with data entry and Google Docs Sales awareness and ability to meet KPIs Ability to multitask in a fast-paced environment Driving experience (van driving is a plus) Highly organized, adaptable, and a self-starter who embraces new challenges Must love dogs and enjoy working closely with people Must have a valid driver's license and access to a reliable vehicle Comfortable occasionally assisting with picking up/dropping off pets from the facility Ability to carry a 40 lb bag of dog food and to walk an 80lb dog to a suite or the grooming room

•2 minute walk Social media experience (Instagram and Facebook Reels), ideally in a professional setting preferred

What We're Looking For:

Someone with excellent interpersonal skills who can build trust and rapport with clients and teammates A strong team player who takes initiative, ownership, and pride in their work An individual who enjoys taking on challenges and is eager to learn and grow Dependable, flexible, and motivated by personal and professional development Interest in long-term growth opportunities within the company

Schedule:

Availability required for a 7 am to 1 pm shift four weekdays per week plus at least one weekend day morning shift required Additional hours as business needs dictate

Pay & Benefits:

$18.00

•$24.00 per hour (based on experience) $2,160

•$3,840 per month Paid training Employee discounts Access to MyCTSavings (State Savings Program) We look forward to welcoming you to the Room For Paws family!

Pay:

$18.00

•$24.00 per hour Expected hours: 30.0

•40.0 per week

Benefits:

401(k) Employee discount

Work Location:

In person