Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
T
TechCollect
Client Success Lead
Career Insights for Director of Customer Success
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Michigan data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Director of Customer Success is responsible for customer retention and increasing customer loyalty. Often works in software companies, supervising customer success staff who provide direct technical support to customers. Focuses on reducing churn.
$145,180 / year median in Michigan
+12% projected growth
Job Description
Client Success Lead TechCollect Rochester, MI Job Details Full-time 1 day ago Benefits Health insurance Paid time off Opportunities for advancement Retirement plan Qualifications Stakeholder engagement Customer relationship building Client onboarding Customer retention strategy Lead Conversion Managing clients in a customer support role Customer relationship management (CRM) systems (technically supported) New customer acquisition SaaS platforms Experience with SaaS (as product category for technical sales engineers) Customer success strategy SaaS Full Job Description Job Overview Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry (HOA) operates. We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. At Techcollect.ai, we value entrepreneurial spirit, a proactive approach to challenges, and adaptability to play multiple roles as the business evolves. Our office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and paint creek riverwalk, perfect for lunchtime, brain-breaks, or post-work relaxation. Benefits Paid Time Off (PTO) Hands on Training Career Growth Opportunities Retirement Plan Health Insurance Requirements 5+ years of experience in a SaaS client success or similar role. Proven track record of converting trials to paying customers and driving customer retention. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders. Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats. Problem-solving skills with a proactive approach to overcoming challenges. Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. A self-starter attitude and the ability to thrive in a fast-paced startup environment. Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming confident, successful champions of our platform. TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems, and you will play a critical role in onboarding mutual customers, ensuring they quickly understand how to activate and use TechCollect.ai within their existing systems. Your focus will be helping customers successfully implement the solution during the trial period, guiding them to early wins and measurable results that naturally lead to conversion from free trial to paid adoption. In this role, you will work closely with both customers and our software partners, serving as the bridge that ensures smooth onboarding, clear communication, and strong collaboration across all parties. By helping customers quickly experience the value of the AI automation within their workflows, you will turn initial interest ("hello") into real operational impact ("hero"), creating long-term customer success and strong partner relationships in the process.