Digital Director - Bill Payments & Transfers Operations New York, New York;Chicago, Illinois; Charlotte, North Carolina; Atlanta, Georgia

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• Job Description:
• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:
• + Lead operational governance across Bill Payments and Transfers products, ensuring consistent execution of controls, monitoring, issue management, and risk mitigation activities across the portfolio.

+ Own audit engagement activities for Bill Payments and Transfers, including coordinating audit responses, managing audit issues and action plans, and driving timely, sustainable resolution.

+ Establish and maintain a comprehensive operational monitoring framework by evaluating metrics, controls, and key risk indicators across products to ensure appropriate coverage, identify gaps, and support effective risk management.

+ Partner closely with Product, Technology, Operations, Risk, Compliance, Legal, and Control partners to understand product functionality, operational processes, and emerging risks, ensuring products operate within established product, operational, control, and risk management frameworks.

+ Lead the execution of operational improvement initiatives and governance action plans, including validation and quality assurance activities, to ensure effective implementation and adherence to established standards.

• Responsibilities:
• + Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results + Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation + Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level + Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank + Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank + Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes + Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities •

Required Qualifications:

• + Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function.

+ Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization.

+ Demonstrated ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.

+ Strong analytical and problem-solving skills with the ability to assess complex issues, identify trends and opportunities, and translate findings into actionable recommendations.

+ Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.

+ Proven ability to influence and drive results across multiple stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.

+ Excellent verbal and written communication skills, with the ability to communicate complex operational, governance, and risk-related topics to leadership and business partners.

• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Skills:
• + Business Acumen + Decision Making + Product Design and Development + Product Management + Program Management + Executive Presence + Oral Communications + Presentation Skills + Prioritization + Written Communications + Business Case Review + Hiring and Onboarding + Negotiation + Strategic Thinking + Talent Development
• Shift:
• 1st shift (United States of America)
• Hours Per Week:
• 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S and insurance and annuity products offered through

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