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Agile

Product Manager - Digital Sales Chat Experience

Pay: Not specified

Posted: 1 week ago

Location: Stamford, CT (Hybrid)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 9/30/2026

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What they do

A Digital Experience Manager is responsible for developing a successful e-commerce experience on a company's website or mobile applications. This is done by evaluating website traffic, sales figures, and conducting research to determine the customers' needs and how to best meet them.

$169,006 / year median in Connecticut

+3% projected growth

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Job Description

Product Manager•Digital Sales Chat Experience Stamford, CT 06927

Posted:

08/24/2026

Employment Type:

Contract

Job Category:

Product Management

Job Number:

25852 Job Description Product Manager•Digital Sales Chat Experience

Location:

Stamford, CT or New York, NY

Schedule:

Hybrid•4 days/week in office

Contract:

6+ months, with potential extensions U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered. Role Overview We are seeking a Product Manager, Digital Sales Chat Experience to own the day-to-day performance and evolution of our conversational sales channel. This person will optimize the chat experience, support product and promotional updates, and manage vendor and IT partnerships. The ideal candidate is a sales-minded, hands-on product leader focused on improving conversion, revenue, and customer experience. Key Responsibilities Own daily operations and performance of the conversational sales chat channel. Optimize chat flows, conversion, and customer experience through testing and analytics. Partner with Product, Marketing, and Promotions on launches and offer updates. Manage relationships with platform vendors, including ASSAP and Humara. Partner with IT on platform changes, integrations, and issue resolution. Support conversational AI platform strategy and migration initiatives. Help shape digital sales experiences across emerging AI platforms, including ChatGPT. Track and report engagement, conversion, containment, and customer satisfaction metrics. Manage requirements, UAT, testing, and deployment of chat enhancements. Qualifications 7+ years of experience in conversational AI, chatbot platforms, digital customer experience, or digital sales. Strong experience with vendor management and IT partnerships. Knowledge of conversational design, chat optimization, and A/B testing. Experience translating business, product, and promotional requirements into digital experiences. Strong analytics, communication, and problem-solving skills. Experience with ASSAP, Humara, and/or Google CCAI strongly preferred. Telecom, cable, or subscription services experience is a plus. #LI-AB2