Product Specialist Aitmed Anaheim, CA Job Details Full-time $45,000 - $60,000 a year 1 hour ago Qualifications Customer communication Teamwork Interpersonal skills Presentation skills Patient interaction Training & development Full Job Description Product Specialist AiTmed —
AI-Powered EHR System Position Type:
Full-Time Position Overview AiTmed is an AI-powered Electronic Health Record (EHR) system designed to support healthcare providers, clinics, and medical organizations with efficient, technology-driven workflows. The Product Specialist will serve as a key connection between AiTmed's product team and the healthcare providers and clinic staff who use the platform. This full-time position is responsible for demonstrating the AiTmed platform, supporting product functionality, testing new features, maintaining system usability, gathering customer feedback, and providing ongoing training and support. The ideal candidate understands healthcare workflows and can effectively communicate with physicians, providers, clinical staff, and administrative teams while also working closely with internal product and technology teams. Key Responsibilities Product Demonstrations Conduct live and virtual demonstrations of the AiTmed AI-powered EHR system. Demonstrate product features, workflows, AI functionality, and system capabilities. Tailor demonstrations to the specific needs and workflows of each clinic or provider. Answer product questions and provide follow-up support. Product Design & Functionality Assist with the design and improvement of AiTmed product features and functionality. Provide feedback on how features can better support clinical and administrative workflows. Gather feedback from providers and clinic staff to identify opportunities for product improvement. Work with internal product and technology teams to communicate user needs and product requirements. Product Testing Test new features, system updates, and product releases before implementation. Identify bugs, workflow issues, usability concerns, and functionality gaps. Document issues clearly and communicate them to the appropriate internal teams. Retest fixes and updates to help ensure functionality meets expectations. System Maintenance & Support Help maintain the functionality, usability, and overall user experience of the AiTmed platform. Assist clinics and providers with troubleshooting and product-related questions. Monitor reported issues and coordinate with internal teams to resolve them. Help maintain product documentation and training resources. Clinic & Provider Communication Establish and maintain strong relationships with clinic staff, physicians, healthcare providers, and administrators. Serve as a primary point of contact for product questions and ongoing support. Regularly communicate with clinics to understand challenges, feedback, and system needs. Escalate important product issues and customer feedback to the appropriate internal teams. Training & Implementation Train new clinics, providers, and staff on the AiTmed EHR platform. Conduct onboarding and implementation training. Provide ongoing education when new features or system updates are introduced. Develop and deliver training materials, demonstrations, and educational resources. Help ensure users understand how to effectively utilize AiTmed's AI-powered functionality. Cross-Functional Collaboration Work closely with Product, Technology, Engineering, Customer Success, and Operations teams. Communicate customer feedback and product needs clearly to internal stakeholders. Participate in product development and improvement discussions. Help bridge the gap between technical teams and real-world healthcare users. Core Qualifications Healthcare experience strongly preferred. Experience working with EHR systems, healthcare technology, SaaS, medical software, or similar products preferred. Strong understanding of healthcare or clinical workflows. Excellent communication and presentation skills. Comfortable presenting technology to physicians, healthcare providers, and clinic staff. Strong problem-solving and troubleshooting abilities. Highly organized with strong follow-through. Comfortable testing software and identifying functionality or usability issues. Ability to translate healthcare user needs into clear product feedback. Strong interpersonal skills and ability to work with both technical and non-technical teams. Ability to learn new technology quickly and explain it clearly to others. Primary Responsibilities at a Glance The Product Specialist will primarily be responsible for: Demonstrating → Training → Testing → Supporting → Improving → Communicating The goal is to ensure that AiTmed is effectively implemented and utilized by healthcare organizations while continuously improving the product based on real-world provider and clinic feedback.
