Position Title:

Agency Sales Specialist Position Summary:

The Agency Sales Specialist supports agency growth by building strong customer relationships, identifying insurance needs, and recommending appropriate coverage solutions. This role helps deliver a positive customer experience through proactive sales conversations, policy reviews, service support, and follow-up. The ideal candidate is motivated, organized, customer-focused, and committed to helping protect what matters most to customers.

Key Responsibilities:

Develop and maintain relationships with new and existing customers Identify customer needs and recommend insurance products and coverage options Support agency sales goals through prospecting, cross-selling, and account rounding Conduct outbound calls, follow-up activities, and appointment setting Assist customers with policy questions, billing inquiries, and service needs Prepare quotes, explain coverage options, and help guide customers through purchasing decisions Maintain accurate customer records and activity notes in agency systems Follow agency procedures and compliance requirements Help create a welcoming, professional experience for every customer interaction Support marketing and community outreach efforts as needed

Qualifications:

Previous sales, customer service, or insurance experience preferred Strong communication and relationship-building skills Ability to work in a fast-paced environment and manage multiple priorities Strong attention to detail and organizational skills Comfortable learning and using agency technology and systems Property and Casualty license preferred or ability to obtain within required timeframe

Preferred Skills:

Proven ability to meet sales or service goals Confidence initiating conversations and asking for the sale Strong problem-solving skills Professional, positive, and team-oriented approach

Benefits:

• Pay $20-$30+/hour
• Hourly + Commission & Bonuses
• Flexible Schedule
• Paid Time off
• On-the-job training
• Opportunity for advancement in agency and within

American Family Work Environment:

This role works closely with agency staff and customers in a professional office setting and may support phone, digital, and in-person customer interactions.

Why Join Our Agency:

At American Family Insurance, we help inspire, protect, and restore dreams. This role offers the opportunity to make a meaningful impact by helping customers protect their families, homes, vehicles, and businesses while contributing to agency growth and success.

Pay:

$20.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

Flexible schedule Paid time off Paid training

Work Location:

In person