Strategic Account Consultant

Strategic Account Consultant Spotlight Analyst Relations Kansas City, MO Job Details 1 day ago Qualifications Managing customer accounts Strategic management Customer relationship building Customer retention Identifying new business opportunities Client services experience within consulting industry Cross-selling Team development Mentoring Presentation creation Strategic communications Senior level AI Account management B2B marketing Communication skills Project stakeholder communication Stakeholder relationship building Consulting firm experience Stakeholder management Full Job Description Do you think in programs, not projects? Are you the person in the room who can take a client's competitive ambitions and map them to a strategy that actually moves the needle — then stay close enough to ensure it lands? If so, keep reading. At Spotlight, we help B2B technology and services companies orchestrate influence — shaping how the analysts, influencers, customers, and communities that matter most perceive and talk about their business. It's nuanced, high-stakes work that requires someone who can hold the strategic thread across multiple workstreams while staying credible with senior client stakeholders. As a Strategic Account Consultant, you are that person for a focused portfolio of clients. You own the relationship, shape the program strategy, and serve as the senior advisor who connects the dots — between what's happening in the market, what the client is trying to achieve, and how execution needs to come together across every relevant channel. You are someone whose value is defined by advisory judgment - the ability to turn cross-program insights into decisive client actions and to defend a strategic point of view, even under challenge. This is not a role for someone who wants to specialize. It's for someone who has seen enough to understand how the pieces fit together — who finds that synthesis genuinely energizing, and can use that purview to engender the trust and confidence of our clients. Those effective in this role... Own a focused portfolio of senior client relationships, serving as the primary strategic advisor and executive point of contact across all program activity. Develop and drive comprehensive influence strategies that connect competitive positioning, market intelligence, and multi-channel engagement into programs with clear, measurable outcomes. Mentor, support, coach, and provide delivery guidance to junior account team members. Communicate strategy, progress, and outcomes to executive stakeholders with clarity and confidence — running strategic reviews and high-stakes client conversations without losing the thread. Oversee the quality and strategic alignment of work across multiple program workstreams, keeping execution connected to client objectives and catching drift before it becomes a problem. Help clients articulate and sharpen how they position their differentiators with the audiences that shape perception in their market. Connect client business objectives to Spotlight's full range of capabilities, identifying opportunities to deepen program value and expand account scope over time. Advise clients on how AI is reshaping influence and perception in their space, and bring genuine AI fluency to the quality and efficiency of your own work.

Desired Skills & Experience Experience:

8-10 years in strategy consulting, communications strategy, B2B marketing, or influence-adjacent work. You've owned senior client relationships and driven complex, multi-workstream engagements from strategy through execution — not just contributed to them.

Client Ownership:

You've been the senior person on accounts before. You know how to earn trust at the executive level, navigate ambiguity without losing client confidence, and manage multiple relationships simultaneously without anything falling through the cracks.

Client Account Growth & Success:

You've commercially grown retained client engagements by increasing scope, identifying new buyers, or cross-selling new solutions. You have demonstrated high

NPS/CSAT

from your account work and a history of high client retention.

Strategic Thinking:

Genuinely curious about how markets work, how technology companies compete for credibility and influence, and what's shifting. You can take an ambiguous client challenge and turn it into a structured, actionable program strategy.

Executive Communication:

Superior written and verbal communication skills. You create presentations and program narratives that are intellectually credible, visually clean, and persuasive to senior audiences — and you know the difference between a thorough deliverable and a useful one.

Intelligence Application:

You know how to bring competitive and market intelligence into strategy — not just cite it, but use it to sharpen positioning, anticipate threats, and surface opportunities that clients wouldn't have seen on their own.

Program Oversight:

Comfortable holding the strategic thread across multiple workstreams simultaneously. You stay close enough to execution to catch misalignment early without doing everyone else's job for them.

AI Fluency:

Hands-on experience using AI-powered tools to improve research quality, scale content development, and work more efficiently. You understand the limitations as well as the upside, and you can speak credibly to clients about AI's growing role in shaping influence and market perception. In an era where AI will produce options, you have the expertise and confidence to form a point of view and own the call.

Business Acumen:

Strong grasp of enterprise technology markets, B2B competitive dynamics, and the strategic pressures facing technology vendors trying to grow and differentiate.

Adaptability:

Comfortable with ambiguity, energized by complex challenges, and committed to continuous improvement in both your work and Spotlight's. You could come from management consulting, communications strategy, B2B marketing, analyst relations, or influence-adjacent work. What matters most is the combination: you think strategically, you communicate exceptionally, and you know how to own a room and an account at the same time. Anticipated start date is July 2026. This is a hybrid role based in Kansas City. We are a fun, smart, growing firm based in Kansas City's Crossroads neighborhood — and a consistent recipient of the KC Business Journal's Best Places to Work award. Learn more at spotlight-io.com Spotlight is an equal opportunity employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.