A Product Manager manages and coordinates all the processes involved in creating a product. Oversees work involved with product design, production, distribution, marketing and sales.
Product Manager •This is a hybrid position requiring 3 days/week onsite. This position will involve limited travel to nearby offices, as needed. •Local to the Rocky Mount, NC area only, please.
Description:
Our client is seeking Product Mangers to help lead discovery delivery and continuous improvement of digital products that improve customer experience modernize operations and increase service efficiency across the client. Our client is transforming how residents interact with government services. Product Managers will work directly with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems validate solutions prioritize work and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives. Successful candidates have experience launching improving or modernizing digital products and understand how to balance customer needs operational realities technical constraints and business goals. They are comfortable making decisions driving delivery and using evidence rather than assumptions to guide product direction.
Responsibilities:
Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery including customer-facing and operational products such as online services appointment scheduling queue management customer portals websites mobile driver licenses mDL and internal operational tools Works with stakeholders frontline staff vendors and technical teams to translate business needs operational requirements and customer feedback into actionable product requirements workflows user stories and prioritized backlogs Develops a strong understanding of internal operations policies and customer pain points to identify opportunities to improve customer experience operational efficiency and service delivery Conducts and supports user research and usability testing activities including customer interviews prototype testing operational observations and feedback analysis to inform product decisions and validate solutions Serves as a day-to-day lead for assigned initiatives by coordinating across vendors agency stakeholders and internal teams to ensure work progresses toward defined goals timelines and outcomes Partners closely with vendor teams to drive iterative delivery of working software and services. Help hold vendors accountable for timelines product quality usability testing readiness issue resolution and delivery expectations Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks policy concerns stakeholder conflicts or delivery challenges should be escalated to the Product Owner Leads backlog refinement sprint planning release coordination and product prioritization activities while supporting roadmap development and milestone planning. Monitors product performance and operational outcomes through analytics customer feedback operational metrics and frontline observations to identify trends risks and opportunities for continuous improvement Champions user-centered iterative and outcome-driven delivery practices that focus on delivering measurable value to customers staff and the agency through incremental improvements and continuous learning
Skills/Knowledge/Experience:
Experience leading the development launch modernization or continuous improvement of digital products software platforms or customer-facing technology services. Demonstrated experience working across the full product lifecycle including discovery prioritization delivery launch measurement and continuous improvement. Experience working closely with software development teams designers vendors and engineers in Agile or iterative delivery environments. Strong ability to balance user needs operational constraints business objectives policy requirements and technical considerations when making product decisions. Experience conducting user research usability testing customer interviews service design activities or other customer-centered product discovery practices. Familiarity with accessibility customer experience service design or digital transformation initiatives. Preferred experience working in government transportation financial services healthcare or other policy- or regulation-constrained environments. Demonstrated curiosity about customer behavior operational challenges and opportunities to improve public services. Comfortable working in ambiguity and using research data and experimentation to inform decisions. Ability to balance customer needs operational realities technical constraints and business priorities when making recommendations. Strong ownership mindset with a bias toward action continuous improvement and delivering measurable outcomes. Experience working in highly regulated environments where policy compliance and technology considerations must be balanced. Passion for improving government services through modern digital products and user-centered design. Strong written and verbal communication skills including the ability to explain complex technical concepts to non-technical audiences. Ability to influence decisions and build alignment across stakeholders without direct authority. Strong facilitation and active listening skills particularly when working with customers frontline staff and leadership. Comfortable navigating competing priorities making tradeoffs and driving decisions forward. Collaborative adaptable and resilient in fast-paced environments with evolving priorities. Education Bachelor's degree in a related field or equivalent professional experience. Relevant fields may include business public administration information systems computer science engineering design human-computer interaction communications or related disciplines. Product management Agile Scrum service design UX research or customer experience certifications are a plus but not required.
Required Skills/Knowledge/Experience:
Problem-solving with strong attention to detail, Required 3 Years Professional and effective communication skills with internal and external stakeholders, Required 3 Years Prioritization and organization of multiple initiatives in a fast-paced environment, Required 3 Years Leadership and team collaboration, Required 3 Years Experience with digital product development, software delivery, or technology modernization efforts, Required 2 Years Experience in software development lifecycles (Agile, Scrum, iterative delivery), Required 2 Years Experience translating business needs into user stories, requirements, workflows, or product backlogs, Required 2 Years Critical thinking and consulting experience, Highly desired 3 Years Experience using performance metrics, customer feedback, and data to evaluate products or business processes, Highly desired 2 Years Experience working with vendors, software development teams, designers, or engineers, Highly desired 2 Years Experience conducting user research, usability testing, customer interviews, or service design activities, Highly desired 1 Years Experience with large-scale software modernization efforts, Desired 2 Years Experience in government, transportation, healthcare, financial services, or other regulated environments, Desired 1 Years Experience with accessibility, customer experience, or digital transformation initiatives, Desired 1 Years Experience with MS Project and/or Visio, Nice to have 1 Years Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! #
ASTIT Job Type:
Contract Pay:
$55.00 - $58.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance Application Question(s): Are you a U.S. Citizen or Permanent Resident? How many years of experience do you have with MS Project and/or Visio? How many years of experience do you have in software development lifecycles (Agile, Scrum, iterative delivery)? How many years of experience do have translating business needs into user stories, requirements, workflows, or product backlogs? How many years of experience do you have with digital product development, software delivery, or technology modernization efforts? How many years of experience do you have using performance metrics, customer feedback, and data to evaluate products or business processes?
