Senior Product Manager

Senior Product Manager The Contingent - 3.9 Portland, OR Job Details Full-time $115,000 - $120,000 a year 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave 401(k) 5% Match Vision insurance Life insurance Qualifications Teamwork Attention to detail Requirements management Organizational skills Agile Full Job Description How to

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Organization Description:

The Contingent is a 501 (c) (3) venture non-profit focused on sparking and holding initiatives to empower leaders and mobilize community for the common good. Since our inception, we have leveraged the perspectives, skills and needs of people of color and low-income community members to challenge the status quo and positively transform our communities. We ask hard questions. We take risks. And we link arms with our neighbors, including business partners, faith communities, and government agencies. From mentoring, to mobilizing volunteers, to restructuring systems that have been designed to work for some at the expense of others, we prioritize empowering and mobilizing leaders to transform their communities. For more information about the initiatives of The Contingent, please visit www.thecontingent.org.

Opportunity Summary:

The Sr. Product Manager will manage and improve the Every Child product, focusing on the needs of our community partners and members. This role is essential for developing our core product infrastructure as we expand to more states. The work is highly cross-functional, requiring management of relationships and feature builds across teams including marketing, customer experience, design, engineering, and programmatic work. A successful Product Manager will enjoy solving complex puzzles and fitting pieces together. This entrepreneurial and innovative role involves crafting user stories, partnering with engineering for successful sprints, and managing timelines, expectations, and risk with stakeholders. The leadership of this individual will enhance The Contingent's ability to serve our community by understanding their needs and building solutions. Personifying our core values (listening, innovation, accountability, radical hospitality, action), this role will creatively address the needs of kids and families impacted by foster care through collaboration with partners in new jurisdictions.

Duties & Responsibilities:

Drive Delivery Own the product backlog end-to-end: writing and grooming user stories, managing sprint execution, and ensuring features ship on time and to specifications. Partner closely with engineering to run tight sprints — managing scope, surfacing blockers early, and holding commitments. Track and communicate timelines and risks to stakeholders proactively, keeping everyone informed and aligned. Oversee testing and launch of new features, ensuring quality and readiness before every release. Work Across Teams Bring marketing, customer experience, and design into discovery and prioritization early — their perspective makes the product stronger and the launch smoother. Clear the path for the people around you; you find genuine satisfaction in making your colleagues' work easier. Ensure partner training and documentation are developed with CX well before launch. When timelines tighten, pull people together around the problem — the best solutions in this work come from thinking out loud with the right people in the room. Sustain & Improve the Product Stay close to how the product is performing across jurisdictions — tracking key metrics and customer feedback and bringing what you learn back to the team. Lead discovery sessions with community members, state government partners, and community partners to surface needs and validate solutions. Weigh partner feedback, missional impact, and technical feasibility to make confident prioritization decisions and keep work moving forward. Take ownership of the health of the Every Child model in each jurisdiction, caring about outcomes long after launch day. Support Programmatic Relationships Show up as a steady, trusted presence for community and state partners — consistent, responsive, and clear. Work alongside programmatic teams in their relationships with state and community partners, helping bridge the gap between technical and programmatic language. Honor every commitment you make to partners — in this work, reliability is how trust is built and how outcomes improve over time. This role may include variability in responsibilities as deemed by the supervisor. The Contingent employees should be prepared for a dynamic work environment. Who You Are / Education and Experience You are a finisher and a collaborator in equal measure. You are energized by completion — by seeing commitments honored and work land well. You build trust through follow-through, and the people around you know they can count on you. 3-5 years of experience in product or program management, with a demonstrated track record of shipping on time. Strong cross-functional collaborator — marketing, CX, and design partners find you easy to work with and trust you to keep them in the loop. Natural at clearing the path for others: you notice when a teammate is stuck and do something about it. Experience managing complex work in environments that require navigating ambiguity and competing priorities. Experience with customer engagement platforms is beneficial; our solution brings together marketing, customer service, and technology. Excellent written and verbal communicator who can translate between technical and programmatic language for diverse audiences. Comfortable in a lean, fast-paced organization where priorities shift and hands-on work is expected. Commitment to the mission of The Contingent and to serving children, youth, and families impacted by foster care. Knowledge, Skills, and Abilities Experience in successfully working with a diverse group of constituents utilizing multi-cultural intelligence, using intentional listening, appreciation, and respect. Utilize multi-cultural intelligence, intentional listening, and appreciation and respect to engage with a diverse group of constituents. The ability to work independently and cooperatively in a diverse, perpetually changing environment, while maintaining a calm and positive spirit. Effective communicator with strong written, verbal, and public speaking skills that is experienced in engaging with diverse audiences. Excellent organizational skills including attention to detail and multitasking skills. The capability of handling ambiguity and driving the work autonomously. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint, Asana, and Microsoft Teams is preferred. Experience working with Microsoft Dynamics 365, or another CRM (Customer Relations Management) platform. Experience supporting teams of entry-level professionals and coaching rising leaders in their development. Personal Qualifications Commitment to the mission of The Contingent, including Every Child, and The Script. Relates well and works effectively with diverse groups of people who represent the range of ethnic, cultural, and socio-economic backgrounds. Ability to articulate a position on the importance of the faith community engaging vulnerable children, youth, and families. Deep commitment to serving vulnerable kids and families and those in government who work with them. Deep commitment to increasing the diversity of leadership in the communities we serve. Continual growth mindset to develop and improve existing processes to enhance program efficiencies. Possess cultural and emotional intelligence and the ability to work with a diverse group of leaders. Demonstrates a passion for operational, technical, and customer experience of excellence. Flexible and receptive to constructive feedback. Self-motivated leader that takes initiative. Adaptable to changing situations and processes. Benefits Comprehensive benefits including premium medical, vision, and dental insurance. Covered 100% for employee and partially (80%) for spouse and/or dependents. 19 paid holidays, with additional vacation, sick, bereavement and parental leave. 401(k) with a 5% (annual salary) match. Employment Terms, Accountability, and Compensation Full Time (40hrs) exempt annual salary offered at a range of $115,000 - $120,000 (estimated total compensation $125,000 - $130,000) doe Starting placement will not exceed this starting salary range and is based on qualifications, experience, and internal equity. This a hybrid position in Portland, Oregon. This position will be expected to work within The Contingent's Hybrid Work Policy (2-3 days in the office, 2-3 days from home We have team members located in multiple time zones. To facilitate collaboration across teams, core hours for this position are 9-2 pm PST. Daily schedules and office days will be a result of collaboration between the employee and their supervisor. Legally eligible to work in the United States. Screening of applicant materials will begin immediately, and applications will be accepted until the position is filled. •"Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At The Contingent we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles." All employment at The Contingent is "at will" and may be terminated by either the employee or the employer at any time for any reason, with or without cause, with or without prior notice or warning. Equal employment opportunities and having a diverse staff are fundamental principles of The Contingent. Upon hire, the employee agrees to undergo a 90-day probationary period, which provides additional structure, scheduled check in meetings, and opportunities to receive and give feedback to and from the employer.

Equal Opportunity Employer Pay:

$115,000.00 - $120,000.00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off

Work Location:

Hybrid remote in Portland, OR 97227