Technical Platform Lead, Magento

As the Technical Platform Lead, Magento you will own the technical direction, governance, and continuous improvement of JPW's Adobe Commerce Cloud (Magento) platform supporting our B2B and B2C websites. You direct and oversee external development vendors and coordinate with internal teams to implement prioritized enhancements and fixes, ensure upgrade-safe practices, and deliver reliable integrations with enterprise systems and service providers (e.g., SAP and Salesforce). You are accountable for platform health, including performance, security, release quality, and integration reliability. With your technical depth, you will evaluate vendor deliverables, enforce platform standards, and make sound technical decisions.

ESSENTIAL FUNCTIONS REASONABLE ACCOMMODATIONS STATEMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES INCLUDE

(not limited to) Serve as the Magento Tech Lead and technical product owner of the Adobe Commerce Cloud (Magento) platform, ensuring vendor-delivered enhancements and fixes are upgrade-safe, secure, and aligned to platform best practices. Translate approved business needs into clear technical requirements and acceptance criteria; direct external development vendors on implementation approach and coordinate with internal teams to deliver changes. Own technical integration execution and reliability between Magento and enterprise systems/service providers, including API lifecycle management, monitoring, and incident triage (SAP and Salesforce preferred). Evaluate, implement, and govern extensions/plugins (e.g., payments/financing, checkout/cart, search/merchandising, marketing banner/content tools, shipping/tax) with a focus on security, performance, and maintainability. Own cloud environments and release governance (dev/staging/prod), including coordinating vendor deployments, regression testing, rollout plans, and post-release validation; serve as the approval authority for what gets pushed to production and maintain change control and release documentation. Act as the technical authority to validate feasibility and challenge vendor/department recommendations for quality, performance, security, and long-term maintainability; escalate risks and tradeoffs with options. Maintain a prioritized technical backlog balancing platform integrity, integration stability, security, and approved business requests; ensure work is sized, sequenced, and communicated clearly. Document technical designs, process flows, integration mappings, and operational procedures to support supportability and continuity. Own the technical SEO foundation and site hygiene (redirects, schema/structured data deployment, crawl controls, metadata implementation, Core Web Vitals remediation). correct data capture; coordinate handoff to Marketing for reporting/insights. Leverage AI/LLM tools to accelerate IT delivery (requirements drafting, test case creation, documentation, code assistance) and to support technical validation (e.g., schema checks), using appropriate governance for data and IP. Coordinate with the AI Content & Marketing Operations function to ensure responsibilities remain distinct and handoffs are clear

POSITION QUALIFICATIONS EDUCATION, CERTIFICATIONS AND LICENSES

Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technology discipline.

EXPERIENCE AND COMPETENCIES

5+ years of experience with Adobe Commerce/Magento (Cloud preferred), with deep enough architectural fluency to direct, evaluate, and QA external vendor deliverables. Experience working with digital integrations/extensions for website & mobile. Strong experience working with Magento/Adobe Commerce Cloud architecture, upgrade-safe development practices, and cloud deployment pipelines—sufficient to review and govern vendor-delivered code and configurations. Hands-on experience with Adobe Commerce ecosystem tools such as Page Builder, Adobe Sensei, Live Search, Fastly CDN, or similar platform components. Solid knowledge of digital measurement and discovery frameworks including SEO, GEO, GTM, and GA4. Experience operating in a technical support or production support environment. Demonstrated critical thinking skills, with the ability to evaluate technical proposals, identify gaps, challenge assumptions, and asses downstream impact before implementation. Strong problem-solving capability, able to diagnose complex cross-system issues and drive structured resolution across teams. Intellectual curiosity and continuous learning mindset, staying current with Magento ecosystem updates, emerging AI-driven search trends, analytics evolution, and digital commerce best practices. High degree of adaptability, able to navigate shifting priorities, evolving platform capabilities, and changing business requirements. Proactive approach, consistently seeking opportunities to improve platform performance, integration stability, and digital measurement accuracy. Excellent communication skills with ability to translate complex technical concepts to non-technical stakeholders.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Substantial time is spent working on a computer and may be performed primarily in an office setting . Working extended and flexible hours may be requested occasionally.