Job Description:

Office and Social Media Assistant (Part-Time / Hourly) 8AM-1PM We are a rapidly growing, reputable plumbing company seeking a highly organized, bi-lingual and energetic Office and Social Media Assistant to join our team. This dual-role position is perfect for a motivated self-starter who excels at both administrative tasks and digital communication.

Key Responsibilities Office & Administrative Support:

Customer Service:

Provide exceptional customer service via phone, email, and in-person, acting as the friendly and professional first point of contact for the company.

Multi-Line Phone System:

Efficiently manage a multi-line telephone system , handling a high volume of calls, directing inquiries, and taking detailed messages.

Scheduling and Dispatching:

Handle the complete process of service calls to technicians, ensuring optimal route efficiency and clear communication between the office and the field team. Assist the Office Manager with daily administrative tasks and projects.

Social Media & Digital Support:

Assist in the creation and curation of engaging content (posts, stories, videos) across various social media platforms (e.g. Instagram, TikTok) to promote our services and brand. Monitor and respond to customer comments, messages, and reviews in a timely and professional manner. Qualifications and Skills Demonstrated ability to deliver outstanding customer service with a positive and professional demeanor. Solid social media knowledge and familiarity with the main platforms used for business promotion. Exceptional organizational skills and attention to detail. Proficiency with basic office software (Microsoft Office Suite or Google Workspace). High school diploma or equivalent. Bi-lingual Required Attributes Willingness to

Learn:

A proactive approach and a strong desire to learn new systems, software, and industry best practices. Ability to

Follow Directions:

The capacity to accurately and reliably execute tasks and projects as instructed. This position will work closely with the Office Manager on all administrative duties and will collaborate directly with the Social Media Team on all digital content and engagement strategies. Excellent written and verbal communication skills. A team-player attitude with the ability to work independently when needed. -Bilingual preferred

Work Remotely No Job Type:

Part-time Pay:

$18.00 - $21.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Referral program

Work Location:

In person