Customer Success & Social Media Coordinator (Full-Time, In-Office) Inspiring Strength Redding, CA Job Details Full-time $19 - $23 an hour 10 hours ago Benefits 401(k) 401(k) matching Qualifications Customer service Content creation Facebook Instagram Full Job Description Looking for a job that's unique and a little different than anything else you'll find in Redding? Hi, I'm Candus. I've been teaching QuickBooks since 2006, and today my company here in Redding helps business owners, bookkeepers, and tax professionals all over the world (mostly in the US) learn QuickBooks through our YouTube channel and online training programs. We're looking for someone to join our team full-time to help with customer service and social media. Social media is often the first place people meet us, and customer service is where they find their next step. You'll be a great fit if you love helping people find the right solution and you're excited to join a stable team with a fun work environment. What you'll own: Answering customer emails and messages daily and guiding each person to the program that fits them best Following up with webinar attendees and helping them choose their next step Overseeing billing questions and account updates, with support from our virtual assistant Growing our social media on YouTube, Facebook, Instagram, and TikTok, and staying on top of current trends and strategies Working with our virtual assistants on video and image creation, and engaging with our community in comments, DMs, and on our blog You might be our person if you: Finish your list, ask "What's next?" and jump in wherever the team needs you Take ownership and don't give up easily. You'll do the research until you figure it out Are tech-savvy, organized, and detail-oriented Like working toward clear goals, like growing our social media following and helping more webinar attendees find the right program Enjoy working in person with a small, creative team and care about personal growth Bonus points if you have: Customer service experience A knack for social media QuickBooks knowledge (not required; we'll teach you, but it helps you understand what customers are asking) How to apply: Send your resume with a cover letter telling me WHY you'd be great in this role and what drew you to us. I'd also love to hear about the last book you read that had an impact on you and why.

And one more:

if you ran our Instagram for a week, what's one post you'd make? We're excited to meet you!!

Team Candus Pay:

$19.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching

Work Location:

In person