Frisco, TX Job Details Full-time $20 - $22 an hour 23 hours ago Qualifications Canva Attention to detail TikTok Facebook Instagram Full Job Description
NOVA STRANDS
is looking for a warm, organized, creative, and highly dependable Guest Experience & Social Media Coordinator to join our Frisco salon. This position is about much more than working at the front desk. You will help create an intentional experience for every guest who walks through our doors while also capturing and sharing the heart of
NOVA STRANDS
online. The right person is equally comfortable welcoming a client, managing a busy schedule, solving a problem with grace, filming a stylist transformation, and turning everyday salon moments into engaging content. What You'll Be Responsible For Guest Experience and Front Desk Warmly welcome each guest and help them feel genuinely cared for Manage client flow throughout the salon and communicate with stylists when adjustments are needed Answer phone calls, texts, emails, and booking inquiries professionally Schedule, confirm, adjust, and accurately manage appointments Check guests in and out, process payments, and support retail purchases Help protect the client experience by noticing needs before they become problems Maintain an organized, polished, and welcoming front desk and guest area Support rebooking, client retention, reviews, and salon promotions Handle client concerns with maturity, discretion, and a solutions-focused mindset Communicate clearly with salon leadership and the stylist team Social Media and Content Manage content for two Instagram accounts, one TikTok account, and Facebook Capture high-quality photos and short-form video throughout the salon Create and edit Reels, TikToks, Stories, and other social content Write captions that reflect the
NOVA STRANDS
voice, values, and client experience Maintain an organized and consistent content calendar Schedule and publish approved content Highlight client transformations, stylist personalities, education, culture, and salon services Respond to comments and messages in a timely, professional way Track basic performance, including reach, engagement, follower growth, and inquiries Stay aware of relevant trends without losing the integrity of our brand Help turn online attention into meaningful connection and salon bookings You May Be a Great Fit If You Are Naturally warm, confident, and welcoming Highly organized and able to manage multiple priorities Creative, proactive, and comfortable taking initiative Experienced with Instagram, TikTok, Facebook, Canva, and video-editing tools Comfortable filming yourself and directing others during content creation A strong writer with excellent attention to detail Calm and professional when navigating schedule changes or client concerns Dependable, punctual, emotionally mature, and open to feedback Passionate about beauty, service, storytelling, and creating meaningful experiences Able to maintain confidentiality and communicate with integrity Preferred Experience Previous salon, spa, hospitality, retail, or front desk experience Previous professional social media or content-creation experience Experience with salon booking software is helpful but not required A portfolio or examples of social content you have created are strongly preferred What Matters to Us At NOVA STRANDS, we believe beauty is about more than what happens on the surface. We are committed to serving people well, communicating clearly, operating with integrity, and creating an environment where both our guests and our team feel valued. We are looking for someone who wants to take genuine ownership of their role and contribute to something meaningful, not someone who is simply looking for a place to clock in. To Apply Please submit your résumé along with: Links or examples of social media content you have created A short explanation of why this combination of guest experience and social media interests you The Instagram or TikTok account you currently enjoy following most and why
Pay:
$20.00 - $22.00 per hour Expected hours: 40.0 per week
